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Technical Writer - Morgan McKinley
Technical Writer - Morgan McKinleyZipRecruiter • Horsham, PA, US
Technical Writer - Morgan McKinley

Technical Writer - Morgan McKinley

ZipRecruiter • Horsham, PA, US
3 days ago
Job type
  • Full-time
Job description

Overview

We're looking for a skilled Technical Writer to join our client's team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit.

Responsibilities

  • Creating and maintaining clear, helpful support articles for the online Help Centre.
  • Producing engaging video tutorials and walkthroughs to guide customers through software.
  • Partnering with the Support Team to identify common queries and proactively create content that reduces support requests.
  • Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates.
  • Reviewing and updating existing resources so they remain accurate, relevant, and easy to use.
  • Tracking how content is used and finding opportunities to improve our library of resources.

Qualifications

  • Strong written and verbal communication skills, with the ability to explain complex ideas simply.
  • Experience creating customer-facing help articles, guides, or tutorials.
  • Comfortable using helpdesk platforms (ideally Intercom) and content management tools.
  • Ability to plan, script, and record clear and engaging video content.
  • Excellent attention to detail and commitment to accuracy.
  • Strong organisational skills, able to manage multiple projects.

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    Technical Writer • Horsham, PA, US