Technology Services - Helpdesk Technician I

Job Description :

The TS Technician I position provides user support in resolving software and hardware problems encountered by students, in-school staff, and other employees, as directed by the Director of IT Infrastructure Support Services and various service desk personnel. The position resolves problems and determines appropriate actions for resolution. The position may distribute, maintain, exchange, repair and support a variety of school-based hardware and software technologies. Responsibilities extend to conducting application training and installing program upgrades and service releases. This is a 12-month Support role, based within ACPS Central Office.

Qualifications :

• Education : High School diploma or equivalent.
• Certificates & Licenses : Requires a valid driver's license.
• Experience : Job related experience is preferred.

Essential Functions :

Pay Information : Hourly wage $25.21 to $31.02 an hour (Additional factors in calculation, including hours, # of days, etc.)

Clearances :

Public Health Compliance

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