Service Desk Technician- Level IIMCH Concepts LLC • Midlothian, VA, US
Service Desk Technician- Level II
MCH Concepts LLC • Midlothian, VA, US
30+ days ago
Job type
- Full-time
Job descriptionTroubleshoot and resolve escalated hardware and software issues, including desktops, laptops, printers, mobile devices, and peripherals. Diagnose and troubleshoot network connectivity problems, both wired and wireless. Collaborate with other IT teams to escalate and resolve complex technical issues. Perform system administration tasks such as user account management, access control, and software installations. Document support tickets, resolutions, and troubleshooting procedures in the IT knowledge base. Conduct regular maintenance and updates on IT systems to ensure security and performance. Assist in the implementation of IT projects, including software deployments, hardware upgrades, and system migrations. Provide technical guidance and training to junior helpdesk technicians as needed. Stay current with industry trends, technologies, and best practices in IT support. Education : Bachelor’s degree in Information Technology, Computer Science, or related field preferred. Experience : Minimum of 3 years of experience in IT support roles, with a focus on escalated helpdesk support. Technical Proficiency : Proficiency in troubleshooting Windows and Mac operating systems. Software Knowledge : Strong knowledge of Microsoft Office 365, Active Directory, and Exchange. Tools Experience : Experience with remote desktop support tools and ticketing systems (e.g., ConnectWise a plus). Networking : Familiarity with network protocols, TCP / IP, DNS, DHCP, VPN, and LAN / WAN technologies. Communication : Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. Customer Service : Customer-focused mindset with a dedication to providing high-quality support services. Independence : Ability to work independently and collaboratively in a fast-paced environment. Certifications : Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Job Description
Job Description
Description :
The Support Specialist possesses strong technical skills, excellent communication abilities, and a passion for providing exceptional customer service. The Support Specialist is responsible for resolving escalated technical issues, assisting end-users with hardware and software problems, and maintaining IT systems to ensure optimal functionality. This role requires a proactive and solutions-oriented approach to problem-solving and a commitment to delivering timely and effective support to our internal stakeholders.
Requirements : Technical Support :
- Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
Issue Resolution :
Network Troubleshooting :
Collaboration :
System Administration :
Documentation :
Maintenance :
Project Assistance :
Training :
Industry Knowledge :
Qualifications
The job description above is intended to describe the general nature and level of work being performed by the person assigned to this job. Other duties may be assigned, as needed.
Create a job alert for this search
Service Desk Technician • Midlothian, VA, US
Related jobs
Sign-on Bonus $2,000 + Additional Bonus Opportunities throughout the year.Join our team at General Services Corporation, where we have provided First Class Service since 1971.As a valued member of ...Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a variety o...Show more
Considered the Gem of Big Sandy, Louisa is a community of beauty and southern charm, resting in the Big Sandy River Valley and surrounded by wooded mountains.
Take the family to Yatesville Lake Stat...Show more
The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facilit...Show more
ROLE : Deskside and Field IT Support Specialists.Minimum 1 year of directly relevant experience supporting a U.Clearance : Public Trust Moderate (MBI).
ONLY ACTIVE PT / MBI Clearance will be considered....Show more Considered the Gem of Big Sandy, Louisa is a community of beauty and southern charm, resting in the Big Sandy River Valley and surrounded by wooded mountains.
Take the family to Yatesville Lake Stat...Show more Sign-on Bonus $2,000 + Additional Bonus Opportunities throughout the year.Join our team at General Services Corporation, where we have provided First Class Service since 1971.As a valued member of ...Show more 
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.
We have over 1,700 associates ...Show more
Monday - Friday 6am - 2 : 30pm (1st Shift).Free Uniforms and Safety Boots.Position will be based out of our new fleet shop located at 1765 Ranco Road in Glen Allen, VA.
Competitive pay and benefits, i...Show more
Here's to those who think differently.The ones who think that a car dealership's first priority should be the guest.Such a candid idea could only come from Ourisman.Because we're forwar...Show more
Service / Maintenance Technician Benefits : .The Service / Maintenance Technician is responsible for the following areas : .
The Service / Maintenance Technician inspects vacated apartments and informs superv...Show more
The best problem solvers are true knowledge seekers.Providing a high level of technical support is no simple feat in dynamic environments.
You must be willing to learn and comprehend new products an...Show more
At Mobile Air & Power Rentals.We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing ...Show more
Maintenance Technician - Every day is an opportunity for you to turn an apartment into a home.Maintenance Technician to join our team supporting two sister properties, Carriage Homes at Wyndham in ...Show more
If you're driven and seek a collaborative workplace that makes a difference, Fairfield might be the place for you.As a leader in the multifamily housing industry, we're passionate about creating ex...Show more
The best problem solvers are true knowledge seekers.Providing a high level of technical support is no simple feat in dynamic environments.
You must be willing to learn and comprehend new products an...Show more
We believe we can make life a little better every day – one smile, hoagie, or experience at a time.And there’s one secret ingredient that truly sets Wawa apart : Our Associates.At Wawa, ...Show more
WHEN YOU WORK FOR US, WE WORK FOR YOU\n.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country.
You also get unmatched service.From the moment y...Show more
Service Technician III
General Services Corp. • Richmond, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Restaurant Delivery
DoorDash • Crewe, VA, United States
Full-time +1
Last updated: 1 day ago • Promoted
Family Medicine opening in beautiful Kentucky community
Quorum Health • Louisa, US
Full-time
Last updated: 30+ days ago • Promoted
Telecom Technician Level 4
Concentric LLC • Richmond, VA, US
Full-time
Last updated: 30+ days ago • Promoted
HELP DESK TECHNICIAN
Client Server Software Solutions • Richmond, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Internal Medicine opening in beautiful Kentucky community
Quorum Health • Louisa, US
Full-time
Last updated: 30+ days ago • Promoted
Service Technician III - Treehouse
General Services Corp. • Richmond, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Service Technician III
ITW Food Equipment Group LLC • Sandston, VA, US
Full-time
Last updated: 19 days ago • Promoted
Refrigeration Technician - 608 Certification Required
Performance Foodservice • Glen Allen, VA, US
Full-time
Last updated: 19 hours ago • Promoted • New!
Service Technician
Ourisman Toyota of Richmond • Henrico, VA, US
Full-time
Last updated: 30+ days ago • Promoted
B-Level Technician
Gumenick Management Company LC • Richmond, VA, US
Full-time
Last updated: 1 day ago • Promoted
Field Service Technician III
Canon U.S.A., Inc. • Richmond, VA, United States
Full-time
Last updated: 1 day ago • Promoted
Service Manager (Levels I, II, III)
Resolute Industrial, LLC • Colonial Heights, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Service Technician
UDR, Inc. • Glen Allen, VA, United States
Full-time
Last updated: 2 days ago • Promoted
Maintenance Technician II
Fairfield Residential • Chester, VA, United States
Full-time
Last updated: 5 days ago • Promoted
B-Level Technician
Canon U.S.A., Inc. • Richmond, VA, US
Full-time
Last updated: 1 day ago • Promoted
Customer Service Associate
Wawa, Inc. • Woodford, VA, US
Full-time
Last updated: 14 days ago • Promoted
Travel Nurse RN - Stepdown
Titan Medical Group • Partlow, VA, US
Full-time
Last updated: 1 day ago • Promoted