Program Manager II

Title: Program Manager II
Duration: 12 Months
Location/Site: Lake County, IL | Remote
Daily Work Schedule Expectations: 9-5pm CT


Top 3 - 5 Skills Needed for each role:

• Program Management
• Project Management
• Employee Surveys
  Process Documentation
• Excel

Program Manager, Organizational Research - Job Description (Revised)
Overview:

• Organizational Research is an internal applied human capital research consulting team focused on client's strategic priorities.
• We are seeking a proactive and technically adept Employee Listening program manager to take charge of the operational and tactical elements of our employee survey program.
• This role involves coordinating and overseeing the tasks and milestones related to administering our global employee survey, ensuring survey activities are executed on schedule and is done in collaboration with multiple stakeholders across the organization.
  

Qualifications:

• Success in this role requires a passionate, proactive program/project manager with exceptional organizational skills and attention to detail.
• This role requires a strategic thinker, with an exceptional eye for detail, who can drive process improvements and automation.
• The ideal candidate excels in project management, technical system administration, and process improvement specifically as it relates to global employee listening initiatives.

Primary Responsibilities:
Survey Administration:

• Gather requirements for survey setup and configuration in the global employee listening platform, collaborating with vendors and internal SMEs.
• Support the consolidation of questions and dimensions to be added to the vendor provided survey template.
• Gather demographic data and filtering requirements for use in the filtering and analysis of results by various users.
• Gather requirements needed by the vendor to configure survey dates and reminders, reporting dashboard and manager toolkit design, ensuring all requirements are met for each milestone.
• Respond to ad-hoc survey requests for updates or new system-delivered reports.
• Manage the delivery and automation of results decks, seeking opportunities to streamline or automate processes

System Administration & Vendor Management:

• Serve as the main technical point of contact with the vendor for system issues, SSO, and feature testing.
• Document requirements for user roles and permissions, troubleshoot access issues, and validate collected data for integrity and accuracy.
• Oversee employee data acquisition and cleansing, ensuring secure and confidential data collection methods.
• Manage translation and localization verification, coordinating with other members of the survey team and key HR stakeholders.
• Own and manage the employee survey email box, responding to inquiries and access requests.
• Conduct testing for all surveys and survey reports.

Project Management:

• Outline project phases, milestones, and deadlines; create and maintain detailed timelines for survey design, deployment, data collection, analysis, and reporting.
• Ensure adherence to timelines through regular check-ins and updates.
• Document meeting notes, decisions, and maintain clear process documentation for survey launches (including mapping items to dimensions, trending, eligibility criteria).

Preferred Skills:

• Recent experience with the Perceptyx platform or other similar employee survey platform/tool (e.g., Medallia, Qualtrics, Glint).
• Strong technical and project management skills.
• Experience managing at least one global survey.
• High attention to detail and ability to work independently.
• Excellent documentation and writing ability.
• Proactive problem-solving and process improvement mindset.
• Advanced proficiency in PowerPoint and Excel.
• Familiarity with using project management tools to lead a large-scale, global project (e.g. Smartsheet, Monday.com, MS Project, Jira

Nice to Have:

• HR or I/O background (degree or experience).
• Knowledge of HRIS and data management systems (Workday experience is a plus).
• Strong report writing and executive presentation skills.
• Familiarity with organizational change management or transformation initiatives.
• Business acumen and understanding of organizational strategy.