Wellness and Membership Director

Job Description

The Eastside YMCA impacts lives everyday. We are a leading nonprofit committed to strengthening our community through youth development, healthy living, and social responsibility. This role begins at the front lines and extends far beyond them-maintaining consistent visibility in the facility, building relationships throughout the community, and ensuring the systems, staff, and spaces that support excellent service, operate with clarity, care, and consistency.

Under the direction of the Executive Director, the Wellness and Membership Director plays a leading role in sustaining a member-first culture through collaborative teamwork, relationship-building with members and participants, and enhanced wellness experiences that meet the evolving needs of the community. As a key influencer of positive and effective member service, this position directs all membership activities for the branch, including recruitment of new members, retention of existing members, and supervision of assigned staff, including part-time membership and welcome center team members. The Wellness & Membership Director is also responsible for the strategic oversight of all wellness programming. This includes coaching and developing the Healthy Living team, achieving strategic wellness goals, and connecting member feedback and community needs to decision-making within the wellness department.

Our mission and core values are brough to life by our culture. It's who we are, who we aspire to be and how we show up everyday. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

• Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing - To care for, support, and help develop through encouragement.
• Hopeful - Take an optimistic or positive view of future outcomes.
• Determined - To devote full strength and concentrated attention to the cause.
• Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

Qualifications

Education & Certifications:

• Bachelor's degree in human services, recreation, business, or a related field preferred; equivalent experience considered.
• National Personal Training/Group Exercise Certificate Preferred. Example: ACE, ACSM, AFAA, NASM.
• CPR and First Aid Certifications will be required.
• YMCA Team Leader/Multi-Team Leader certification preferred.

Background & Experience:

• Five or more years of management experience as a coordinator or leader of health and wellness programs.
• Ability to direct assigned operations including volunteer development, staff supervision, budget development and monitoring, marketing and public relations, and program development.
• Ability to establish and maintain collaborative partnerships with community organizations.
• Supervisory experience in a member/customer service-related role required.
• Flexibility in work schedule, including evenings and some weekends.
• Excellent organizational, member engagement, staff development, administrative, and communication skills.
• Knowledge and experience working with diverse populations preferred.

Essential Functions

• Champions the needs of members and the community by sustaining a welcoming, inclusive, and solutions-oriented environment across the Welcome Center and all member facing spaces.
• Implements membership strategies that support recruitment of new members and retentions of existing members through impactful tours, referrals, outreach initiatives, tabling events, and employer partnerships.
• Leads onboarding systems that include welcome calls, check-ins, orientation scheduling, and guided pathways into programs to strengthen early engagement and long-term retention.
• Maintains a consistent and visible presence throughout the branch to support staff, connect with members, and create meaningful first impressions and ongoing relationships.
• Models relationship-building skills (including Listen First) in all interactions, fosters a culture of innovation and resolves issues to ensure member satisfaction through documentation, follow-up, and service recovery strategies.
• Tracks and analyzes membership and engagement data(joins, cancellations, tour conversions, referrals, retention touchpoints) to refine outreach strategies and improve member experience outcomes.
• Provides strategic oversight for wellness programming including group exercise, personal training, small group coaching, wellness challenges, specialty events, and youth orientations to ensure high-quality and inclusive offerings.
• Maintains consistent schedules and refreshes program formats seasonally based on participation, trends, feedback, and community needs.
• Recruits, hires, trains, develops, schedules, and directs wellness personnel (instructors, trainers, and coaches) while ensuring high standards of professionalism, preparedness, and member connection.
• Develops wellness engagement initiatives that inspire participation, strengthen belonging, and invite new audiences into the Y through creative programming and incentives.
• Represent the YMCA's wellness mission at community events, school visits, partner meetings, and health fairs while building relationships with local employers, schools and health organizations to expand access and visibility.

Cause-Driven Leadership Competencies

MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

Required Certifications

COMPENSATION & BENEFITS
The YMCA of Metropolitan Fort Woth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $50,000 - $55,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.