Video Conference Field support Engineer

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Job Description

Must Have Technical / Functional Skills

Video conferment support knowledge and experience

Basics of Network voice

Customer handling skill

Problem solving

Roles & Responsibilities

• Perform installation and setup of new equipment as per request
• Perform troubleshooting for TV or projector display related issues
• Troubleshoot the wire connectivity "How to" and issues
• Support and resolve "How to" queries raised by conference room users.
• Troubleshoot the Audio & Video related issues that occurs in single device
• Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.)
• Perform break-fix on broken or faulty conference room equipment / hardware
• Support & perform conference room hardware replacement / refresh process
• Support conference room equipment Inventory management by working with customer & vendor
• Perform Physical device reboots requested by engineering support team
• Co-ordination with cross support teams
• Willingness to travel to different close by sites

Generic Managerial Skills, If any

Verbal and written communication

Handling VIP users

Excellent interpersonal skill

Qualifications : BACHELOR OF COMPUTER SCIENCE

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support : Maternal & Parental Leaves.

Insurance Options : Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

Time Off : Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range : $65,000 - $70,000 a Year

Seniority level

Employment type

Job function

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