Guest Services Supervisor

Job Description

Job Description

Job Title : Remote Guest Services Supervisor

Hourly Pay : $19 - $25 / hour

Summary :

We are looking for a motivated Guest Services Supervisor to lead our front-line team, ensuring excellent guest experiences. In this role, you will oversee daily operations at the front desk, manage guest concerns, and coordinate with other departments. If you’re passionate about hospitality and exceptional service, apply today!

Key Responsibilities :

• Supervise front desk staff and ensure smooth operations with high service standards
• Address guest inquiries, complaints, and requests promptly, ensuring satisfaction
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Train and onboard new team members, ensuring compliance with policies and procedures
• Monitor front desk activities, ensuring smooth check-ins, check-outs, and reservations
• Maintain guest records, ensuring privacy and accuracy in billing, preferences, and special requests

Resolve escalated issues with professionalism and empathy

Qualifications :

2+ years of supervisory experience in hospitality or customer service

Strong communication, problem-solving, and organizational skills

Ability to lead and create a positive work environment

Focus on guest satisfaction and service excellence

Comfortable with hotel management systems and software

Perks & Benefits :

Competitive pay : $19 - $25 / hour

Health, dental, and vision insurance options

Paid time off and holiday pay

Employee discounts on accommodations and services

Training and professional development opportunities

Supportive, team-oriented environment