Call Center Team Assistant Manager

A company is looking for a Service Center Inbound FSR Team Assistant Manager.

Key Responsibilities

Coaches and trains call center agents on sales and servicing techniques

Monitors agent calls and reviews key metrics to ensure quality standards are met

Assists in budget and departmental planning to drive innovation and improvements

Required Qualifications, Training, and Education

Three years of similar or related experience

Two-year college degree or completion of a specialized course of study at a business or trade school or equivalent

Advanced skills in Microsoft Office (Outlook, Word, Excel) and knowledge of Symitar

Experience in Call Center Supervisory roles

Thorough knowledge of credit union policies and procedures in loan origination and new accounts functions