New Patient Coordinator

Medical Oncology Associates of San Diego is a proud partner of One Oncology's network of the nations leading oncology practices.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description :

Objective : This position is responsible for coordinating new patient referrals and pertinent information from outside facilities in order for our practice to effectively provide the necessary care and treatment to patients. The position performs complex duties requiring critical thinking, problem resolution, judgment and discretion, following established procedures and guidelines.

Responsibilities / Essential Functions :

• Coordinate a high-volume of Oncology / Hematology referrals.
• Compile all necessary records and pertinent information from referring office and various facilities.
• Proactive Patient outreach to schedule consultations appointments
• Manage patient expectations leading up to the consultation appointment, i.e., turnaround time, authorization process, order of care, etc.
• Assist patients with new patient registration paper work
• Verify insurance eligibility accurately and thoroughly.
• Consistently follow up on incomplete referrals that are missing records, authorizations, or other information.
• Manage a high volume of calls.
• Collaborate with referring medical providers to assist with urgent patient referrals.
• Interact with referring office providers and staff on a daily basis.
• Foster and maintain positive productive relationships with referring offices, contracted HMOs, and other facilities.
• Coordinate and schedule outpatient hospital admissions and secure the required authorizations.
• Maintain a high level of confidentiality for patients in accordance to HIPAA standards.
• Promotes and contributes positively to inter-departmental issue resolution.
• Effectively completes other duties and projects as assigned.
• This job description is not designed to cover an exhaustive list of duties. Other duties may be assigned and activities may change any time with or without notice, as applicable. Furthermore, job descriptions do not establish a contract or change the at-will nature of employment.

Pay Range : $24.00 - $30.00 per hour based on experience.

Experience, Qualifications, Education

Required Knowledge, Skills, and Abilities

Working Conditions :

This position functions indoors in a medical / business environment. Employee will be exposed to moderate noise levels and interruptions. Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers. Ability to sit for hours at a time Employee will be exposed to moderate noise levels and interruptions.

Travel :

Travel between local offices when necessary.