Chief Operating Officer

To apply : Visit www.Hopelink.org / careers

Who we are : Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all.

Join us! Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, visit https : / / www.hopelink.org /

Location : This role will be based in Redmond, WA. A hybrid schedule is available and will be guided by business needs. The COO is required to report to a Hopelink worksite a minimum of 4 days / week. To meet this requirement, employees must reside in WA state and within a reasonable distance to Hopelink sites.

Work schedule : Full time, 40 hours per week, typically M-F, 8am – 5pm with some flexibility. Some evenings and weekends required.

The career opportunity

The COO is a senior executive who provides day-to-day leadership and management to achieve the mission, vision, values, priorities and strategic initiatives of Hopelink. This role is responsible for leading Hopelink’s core programmatic divisions—Community Services and Transportation, including oversight of all Facilities strategy and operations. This role requires deep expertise in program operations, strategic leadership, and cross-functional collaboration. The COO partners closely with the CEO and Executive Leadership Team (ELT) to ensure mission alignment, operational excellence, and strategic execution across Hopelink’s services.

The COO must model a commitment to equity and trauma-informed leadership, ensuring that all service delivery is inclusive, culturally responsive, and aligned with Hopelink’s values. As a service-critical leader, the COO is expected to maintain consistent availability and presence during emergencies and adverse conditions.

Responsibilities and expectations

• Lead and support the strategic direction, operational excellence, and growth of Community Services and Transportation divisions.
• Provide strategic leadership for Facilities operations, ensuring alignment with safety, accessibility, and long-term infrastructure planning.
• Support the growth of Hopelink’s mission-aligned entrepreneurial initiatives by identifying opportunities, developing business plans, and implementing strategies related to funding, staffing, siting, and program design. Collaborate with internal and external stakeholders to assess long-range planning implications and navigate potential regulatory impacts.
• Ensure programs are trauma-informed, equity-centered, and aligned with Hopelink’s mission and strategic plan while delivering the highest standards of customer service.
• Communicate respectfully with people of all backgrounds, identities, and abilities.
• Collaborate with program VPs to set goals, evaluate outcomes, and ensure compliance with contracts and regulations.
• Support revenue strategies in collaboration with program VPs as well as the VP of Development, Marketing, and Communications.
• Serve as the second-in-command of the Agency.
• Serve as trusted advisor and strategic partner to the CEO, ensuring the successful mission-focus of the Agency while helping to shape and execute agency strategy.
• Collaborate with other ELT members to align resources and priorities.
• Partner with the CEO and ELT to proactively identify, assess, and manage operational, safety, facility-related, and liability risks, ensuring organizational resilience and compliance.
• Collaborate closely with the Chief Financial Officer to oversee the agency’s budget, ensure sound financial stewardship, and make strategic decisions that support operational sustainability. Play a key role in budget development, monitoring, and year-round financial planning.
• Serve as a thought leader and advisor on programmatic innovation and impact.
• Attend and participate in Board meetings in support of the CEO.

Organizational development

Cross-functional integration

Community engagement & advocacy

Compensation

How you will be compensated : Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

Our values

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

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