Implementation Coordinator

Implementation Coordinator

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 150,000 customers from Fortune 500 enterprises to small businesses across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

About the Role :

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer's journey with Motive. This position involves effectively onboarding new customers by implementing Motive technology, ensuring early product adoption, and educating customers on the value of our Motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship-building with customers.

What You'll Do :

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware / software / setup and system training to ensure a timely and successful onboarding / product adoption. Monitor customer progress and activities to ensure adoption and timely activation.
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management to resolve complex issues and improve customer experience.
• Handle a large volume of phone conversations and email inquiries.
• Build customer loyalty by delivering exceptional customer service.

What We're Looking For :

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.