Level II / III ServiceDesk Analyst

We are looking for a Help desk analyst onsite in Shelton CT

Because of our incredible growth, we are looking to add a full-time, experienced Level II / III ServiceDesk Analyst . You will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to our clients throughout various stages of troubleshooting and solution implementation within their environment.

You will also :

• Resolve situations with VIP clients (white glove experience)
• Troubleshoot and resolve critical server, network, and lines of business incidents
• Windows Server 2008 / 2012 / 2016, including Active Directory, Group Policy, DNS & DHCP
• Office 365 / Azure / AWS
• Cisco
• Microsoft Exchange Server / Exchange Online
• Remote access technologies, including RDS and VPN
• Peripheral device support, including network printers, scanners, monitors & UPS devices.
• WAN devices
• Hypervisors, SAN, NAS
• Wireless controllers and access points, routers, firewalls, and network switches
• Resolve escalated issues from the L1 and L2 team members
• Complete move / add / changes of client servers and workstations, including adding printers, applications, roles, etc.
• Mentor team members on technology
• Collaborate with other departments to solve complex issues
• Tasks assigned by the Director of Service Desk.

WHAT WE ARE LOOKING FOR :

A Level III Helpdesk Analyst who understands that being a strong technical generalist is a must. You have deep roots with exposure to servers, networks, and applications administration. You also thrive in diverse environments and have proven skills to mentor and lead teams. You will also have :