Technical Support Representative

Join Our Memphis Team as a Technical Support Representative!

Schedule : Monday–Friday, 8 : 00 AM – 5 : 00 PM Pay Range : $28–$30 / hour Location : Office-based at 746 Poplar Ave, Memphis, TN 38105

Job Summary : This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company’s LMS system.

Duties / Responsibilities :

• Provide technical support to field staff via telephone and video conferencing
• Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products
• Assist field personnel in resolving chemical dispensing, dosing, and application issues
• Document recurring issues and escalate complex cases as needed
• Collaborate with engineering and manufacturing teams to resolve field-reported technical problems
• Develop troubleshooting guides, reference sheets, and technical support documentation
• Assist in creating LMS training content focused on troubleshooting and technical knowledge
• Support new product implementations by providing frontline technical expertise
• Provide maintenance and development of parts manuals
• Assist branch staff with requests for parts support and part numbers for ordering

Required Skills / Abilities :

Physical Requirements :

About Us : Auto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers.

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Equal Opportunity Employer

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