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Event Sales Manager, Hotel Services - Hilton New Orleans Riverside, LA
Event Sales Manager, Hotel Services - Hilton New Orleans Riverside, LALouisiana Staffing • New Orleans, LA, US
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Event Sales Manager, Hotel Services - Hilton New Orleans Riverside, LA

Event Sales Manager, Hotel Services - Hilton New Orleans Riverside, LA

Louisiana Staffing • New Orleans, LA, US
2 days ago
Job type
  • Full-time
Job description

Sales Manager, Venues

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports company initiatives, business strategies and core values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation

  • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
  • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system or other sources as assigned.
  • Effectively collaborate with vendors and other departments / divisions of the company to capture and service events.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
  • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines.

Relationship Management

  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
  • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences.
  • Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
  • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
  • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.
  • Sales Accountability

  • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets.
  • Ensure all known opportunities are in CRM and completely accurate and updated at all times.
  • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely.
  • Learn and adopt all SOPs related to the role and any new initiatives / programs that are implemented.
  • Maintain knowledge of new product / service offerings and emerging technology supporting meetings and events.
  • Job Qualifications

    BS / BA or 1+ years of Encore or equivalent experience required

    1 year technology sales or hospitality experience preferred

    Prior sales experience in audiovisual is a plus

    Knowledge of hospitality industry and sales processes preferred

    Technical aptitude and computer proficiency required

    Strong written and verbal communication skills

    Competencies (by Core Values)

    Deliver World Class Service

    Hospitality

    Do The Right Thing

    Demonstrates Self-Awareness

    Drive Results

    Ensures Accountability

    See The Big Picture

    Decision Quality

    Value People

    Collaborates

    Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Physical Requirements

    Sitting : 4-5 hours per day

    Standing : 2-3 hours per day

    Walking : 2-3 hours per day

    Stooping : 0-1 hour per day

    Crawling : 0-1 hour per day

    Kneeling : 0-1 hour per day

    Bending : 0-1 hour per day

    Reaching (above your head) : 0-1 hour per day

    Climbing : 0-1 hour per day

    Grasping : 0-1 hour per day

    _Lifting Requirements_

    0 - 15 lbs

  • : Occasionally
  • 16 - 50 lbs

  • : Occasionally
  • 51 - 100 lbs : Never

    Over 100 lbs : Never

    _Carrying Requirements_

    0 - 15 lbs

  • : Occasionally
  • 16 - 50 lbs

  • : Occasionally
  • 51 - 100 lbs : Never

    Over 100 lbs : Never

    _Auditory / Visual Requirements_

    Close Vision : Continuously

    Distance Vision : Continuously

    Color Vision : Continuously

    Peripheral Vision : Continuously

    Depth Perception : Continuously

    _Pushing / Pulling Requirements_

    0 - 15 lbs

  • : Occasionally
  • 16 - 50 lbs

  • : Occasionally
  • 51 - 100 lbs

  • : Occasionally
  • Over 100 lbs : Never

    Note : The physical requirements marked with an asterisk () indicate activities performed without assistance.

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