Intake Specialist

Job Description

Job Description

Job Description

Intake Specialist

Reports To :

Service Coordinator Manager

Classifications : Full-Time

FLSA1 : Non-Exempt

Pay Rate :

$20 to $23 / hour (DOE)

Hours Per Week :

40 Hours Per Week (Evenings required and Weekends as needed)

Benefits Eligible :

Yes (Medical, Dental, Vision, 401k + Employer Match, Vacation & Floating Paid Holidays)

Department : Family Services

Work Location :

Potrero Site (with travel to satellite sites as needed)

Start Date :

Immediate start date available

The Organization

Good Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco’s Mission District. Its mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.

Position Summary

Under the direction of the Service Coordination Manager, this position is responsible for creating a welcoming, professional, and friendly environment for all Good Samaritan visitors. Key responsibilities include iInform families of Good Samaritan’s mission and programs, conduct initial intake and make referrals to appropriate Good Samaritan services and community resources, support newly enrolled newcomer students, and their families, with connection to local community services / resources, and support with assessing families for public benefits and benefits enrollment. This position will be primary point of contact for UCSF Bridges / SFUSD’s referral program and will collaborate with partners (RISE SF School District and UCSF Bridges Clinic Coordinator) in supporting families within the referral network.

Specific Responsibilities

• Receive all visitors who enter the center, providing a positive and welcoming environment
• Support the coordination / facilitation of their assigned program, communicate with the Program Facilitator / Specialist to perform related data entry and track / enter participant’s attendance.
• Ensure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families served
• Explain Good Samaritan classes and programs to participants, other service providers, and visitors
• Conduct Basic and Comprehensive Intakes through internal database (Salesforce) to new and returning Good Samaritan Participants which includes assessing needs, completing consent forms and keeping documents confidential.
• Pre-screen needs of those seeking services through agencies and provide information and referrals to internal and external programs
• Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participants
• Responsible for additional documentation and data tracking when assigned participant accompaniments for UCSF-Bridges Clinic and SFUSD referrals (assistance in community navigation of services)
• Work closely with staff of all GSFRC departments and the staff of UCSF- Bridges Clinic and RISE-SF to ensure integration of resources and services across the collaboration.
• Answer incoming calls, route callers or provide information as required in a professional manner
• Maintain and update internal Good Samaritan resources as well as latest community resources and referrals
• Perform community research to identify and add new resources to our resource information guide
• Maintain the reception area clean and keep the work area organized following our latest Intake Team policies and procedures.
• Distribute Good Samaritan mail and handle incoming mail and deliveries
• Follow guidance on access of visitors and monitor the safety of the building and follow security and emergency procedures
• Provide administrative support to staff as needed
• Meet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduled
• Participate in training opportunities which are deemed beneficial to professional growth and position
• Comply with the legal standards for mandated reporting
• Ability to maintain confidentiality
• Ensure that programs and services are aligned with Good Sam’s Mission and Vision
• Other tasks as assigned by Supervisor

Other Responsibilities

Minimum Qualifications

Desired Qualifications

Requirements

Physical Requirements

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HOW TO APPLY :

Please apply by submitting your resume to “ jobs@goodsamfrc.org ” or you may visit our website at www.goodsamfrc.org.

Good Samaritan Family Resource Center is an Equal Opportunity Employer

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Employment is contingent upon meeting the above minimum qualification and verification of previous employment and education.