Phone Operator

POSITION SUMMARY

Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

ESSENTIAL RESPONSIBILITIES:

• Schedule and confirm patient appointments.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages or documents to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, or medical records.
• Transmit correspondence or medical records by mail, e-mail, or fax.
• Perform various clerical or administrative functions, such as maintaining an inventory of supplies.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Complete insurance or other claim forms.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the organization maintains its status as an at-will employer.

Special Health Resources is an Equal Opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, marital status, national origin, age, disability, genetic information, gender identity, sexual orientation, protected veteran status, or any other protected class or status.

QUALIFICATIONS:

• Medical receptionist experience preferred