Project Job Title :
Project Success Specialist Communications & Shipping
Department : Customer Success
Reports to :
Customer Success Manager, Heather Elder
Status : Full-Time
FLSA Status : Non-Exempt
About Alpen :
Alpen High Performance is setting the new standard in building performance through climate responsive designs. Were a Colorado-based, nationwide company committed to delivering durable, energy-efficient, and sustainable productsmaking high-performance accessible to all. With over 40 years of innovationincluding leading the market with triple- and quad-pane thin-glass technologywe combine craftsmanship, affordability, and environmental stewardship for a climate-resilient future.
Job Summary : The
Project Success Specialist Communications & Shipping
plays a crucial role in customer communication and shipping coordination. This position is responsible for managing Alpens
Customer Welcome Care Package
for all new orders and ensuring seamless communication with customers as orders near manufacturing completion; as well as providing post-sales communications and support. Additionally, this role serves as the primary liaison between freight carriers, customers, and Alpens shipping team to ensure on-time delivery and customer satisfaction.
Key Responsibilities :
Utilize pre-approved communication templates to effectively coordinate shipments with customers.
Manage communication with a diverse customer base, including homeowners, general contractors, dealers, and distribution representatives.
Provide
all post-sales order
communicationsto customers.
Communicate the
daily shipping outbound report
to facilitate clear and accurate customer communication.
Revenue Recognition : Revenue is recognized when shipments occur. Forecast the expected shipments by the end of the month (EOM), whereas previously, this was only done at the end of the year (EOY). Alpen has implemented this change, making it a part of our daily operations.
Collaborate closely with manufacturing, sales, shipping supervisors, and external logistics partners to ensure smooth order fulfillment.
Other duties as assigned
Qualifications : Proficiency in
Microsoft Excel , including spreadsheet navigation and calculations.
Experience with
Paradigm Construction software
and
Salesforce
preferred.
Proficiency in
Microsoft Outlook
for tracking shipment addresses, order details, and logistics information.
Strong organizational skills with the ability to prioritize tasks effectively.
Ability to work efficiently in a dynamic environment with multiple disruptions and competing priorities.
Excellent communication and active listening skills, particularly when interacting with DIY homeowners, general contractors, and Alpen dealers.
Prior experience in
logistics, shipping coordination, or customer care
is preferred.
Reporting Structure :
This role will report to the Customer Success Manager.
Compensation :
$24-36 / hour, depending on skills and experience.
Shipping Specialist • Louisville, CO, United States