Associate Brand Protection Analyst

Associate Brand Protection Analyst

Wilmington, Delaware (US)

Monday-Friday, Standard Working Hours

Hybrid Work Model (3 days onsite / 2 days remote)

Want to be part of something bigger?

We do too.

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, compliance, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,400+ people around the globe.

As an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, Social Media profiles or posts and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.

Some of the things you'll be doing...

Providing a primary point of contact for clients; ‘Lead Analyst’ role

Analyzing the content of websites and e-commerce listings to identify infringing content

Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content

Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns

Communication with customers around specific cases, outcomes and to gain product knowledge

Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).

Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs

Schedule regular customer calls

Track action items from these meetings

Handle current program requirements and questions

Escalate issues to commercial support teams as appropriate

What technical skills, experience, and qualifications do you need?

Excellent oral and written communication skills

The ability to write documents in commercial English

Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies

Knowledge of branding / trademark issues is beneficial

Basic understanding of HTML and JavaScript highly desirable

Experience in a technical and / or data analysis role; scientific or technical background will be beneficial

Experience of giving training / presentations will also be desirable

Strong customer focus; team working; problem-solving and analytical ability

Working well under pressure, with attention to detail

Excellent time- / deadline-management skills

The ability to work independently with minimal supervision, and be adaptable to client and organizational change

You will possess an inquiring mind, and a willingness to learn new skills.

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