Receptionist / Customer Service

Job Description

Job Description

Join the Colby McCurdy Agency, a vibrant and community-focused company located in the heart of Ponchatoula, Louisiana. We are in search of a Receptionist / Customer Service Representative who embodies a positive and inviting demeanor. As the first point of contact for our clients, you will play a crucial role in shaping their experience with us. Your day-to-day interactions will reflect the warm and welcoming atmosphere we pride ourselves on. This is an excellent opportunity for those passionate about customer service and looking to contribute to a supportive and community-oriented environment. If you are enthusiastic about creating positive customer experiences and want to be part of a team that values each individual, we encourage you to apply to the Colby McCurdy Agency.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Retirement Plan

Responsibilities

Customer Interaction : Greet and assist customers in a friendly and professional manner, addressing their inquiries and providing the necessary information.

Phone Management : Answer incoming phone calls promptly and direct them to the appropriate departments or personnel.

Appointments : Schedule and manage appointments efficiently, ensuring smooth coordination and follow-up.

Documentation : Maintain accurate and organized records of customer interactions and service transactions.

Support Services : Provide general administrative support to various departments within the agency, as required.

Continuous Improvement : Stay informed about the agencys services and policies to offer the best possible assistance to customers.

Problem Solving : Identify and resolve customer issues swiftly and effectively to ensure maximum satisfaction.

Requirements

Customer Service Experience : Previous experience in a customer-facing role is highly desirable.

Communication Skills : Strong verbal and written communication skills are essential.

Tech Skills : Familiarity with office software and phone systems.

Problem-Solving : Ability to handle customer inquiries and resolve issues efficiently.

Interpersonal Skills : Friendly, approachable demeanor and excellent interpersonal skills.

Organized : Strong organizational skills and attention to detail.

Local : Must be available to work on-site in Ponchatoula, Louisiana.