Talent.com
Patient Access Advocate I

Patient Access Advocate I

Presbyterian Healthcare ServicesAlbuquerque, NM, US
30+ days ago
Job type
  • Full-time
Job description

Patient Access Advocate I

Presbyterian is seeking a Patient Access Advocate I. The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients / family at time of service through registration interactions as well as providing wayfinding to patients and / or visitors.

  • This is a Per Required Need position - Exempt : No
  • Job is based at Rev Hugh Cooper Admin Center
  • Work hours : Varied Days and Hours

Qualifications

  • High school diploma / GED
  • 6 months experience in healthcare setting or 1 year customer service background.
  • Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
  • CHAA, CHAM or other industry equivalent certification preferred
  • Basic understanding of insurance preferred.
  • Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
  • Requires basic understanding of registration and healthcare.
  • Basic knowledge in Microsoft Office Products
  • Responsibilities

  • Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
  • Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
  • Ability to manage conflict and appropriately request the help of a supervisor when needed.
  • Implement PROMISE and CARES behaviors in every encounter.
  • Educates patients for whom they speak regarding insurance benefits and liabilities.
  • Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersEncounter Components :
  • Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
  • Obtain / confirm and enter demographic and other financial information, not obtained during pre-registration / financial clearance process, necessary for account completion.
  • Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
  • Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
  • Benefits

    Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

    The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift cards and other incentives.

    As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

    AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

    Maximum Offer for this position is up to

    USD $21.19 / Hr.

    Compensation Disclaimer

    The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

    Create a job alert for this search

    Patient Advocate • Albuquerque, NM, US

    Related jobs
    Patient Coordinator

    Patient Coordinator

    Giving Home Health CareAlbuquerque, New Mexico, United States, 87101
    Full-time
    Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy.With a focus on personaliz...Show moreLast updated: 30+ days ago
    • Promoted
    RN - INPATIENT SUPERVISOR

    RN - INPATIENT SUPERVISOR

    University of New Mexico - HospitalsLos Lunas, NM, US
    Full-time
    Sign-On Bonus Available & .Relocation Assistance Available.Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials. Compensation for this role is based on a n...Show moreLast updated: 30+ days ago
    • Promoted
    Audiologist - Albuquerque NM

    Audiologist - Albuquerque NM

    MRG ExamsCedar Crest, New Mexico, US
    Full-time +1
    Are you a Licensed Audiologist looking to take on an assessment role? Would you find it rewarding to serve the Veteran community? We are looking for an Audiologist to perform medical assessments on...Show moreLast updated: 30+ days ago
    • Promoted
    Manager, Patient Advocacy & Engagement

    Manager, Patient Advocacy & Engagement

    Orca BioAlbuquerque, NM, US
    Full-time
    Manager, Patient Advocacy & Engagement.More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope f...Show moreLast updated: 1 day ago
    • Promoted
    Physical Therapist - Acute Care - Rust Medical Center - Relocation Assistance Available

    Physical Therapist - Acute Care - Rust Medical Center - Relocation Assistance Available

    Presbyterian Healthcare ServicesRio Rancho, NM, United States
    Full-time
    Our Physical therapist work as a team with physical therapy assistants to treat people of all ages and abilities.In this position with Presbyterian’s . The Acute care rehabilitation team is collabo...Show moreLast updated: 16 days ago
    • Promoted
    Manager, Patient Access

    Manager, Patient Access

    UNM Medical Group, Inc.Albuquerque, NM, United States
    Full-time
    This opportunity is a full time day shift opening located in Albuquerque, New Mexico.Minimum $70,849 - Midpoint $90,302 •. Salary is determined based on years of total relevant experience.FTE (full t...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    PRN RN - Patient Flow Coordinator

    PRN RN - Patient Flow Coordinator

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    Full-time
    Overview : Presbyterian is seeking an RN Patient Flow Coordinator.The RN Patient Flow Coordinator plays a critical role in overseeing the admission, transfer, and discharge processes across hospital...Show moreLast updated: 1 hour ago
    • Promoted
    Patient Access Account Specialist I

    Patient Access Account Specialist I

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    Part-time
    Patient Access Account Specialist I.Presbyterian is seeking a Patient Access Account Specialist I.The Patient Access Account Specialist I provides basic functions to financial clear patient account...Show moreLast updated: 30+ days ago
    • Promoted
    Nurse Practitioner or Physician Assistant - Albuquerque NM

    Nurse Practitioner or Physician Assistant - Albuquerque NM

    MRG ExamsCedar Crest, New Mexico, US
    Full-time
    Nurse Practitioner (NP) or Physician Assistant (PA) - Veteran Disability Assessments We are seeking a dedicated Nurse Practitioner (NP) or Physician Assistant (PA) to join our team in performing m...Show moreLast updated: 30+ days ago
    • Promoted
    MENTAL HEALTH TECH I

    MENTAL HEALTH TECH I

    University of New Mexico - HospitalsSandia Park, NM, US
    Full-time
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials.Compensation for this role is based on a number of factors, including but not limited to experience, education...Show moreLast updated: 30+ days ago
    Patient Registration Coordinator

    Patient Registration Coordinator

    New SeasonALBUQUERQUE, NM, US
    Full-time
    Patient Registration Coordinator.For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providi...Show moreLast updated: 30+ days ago
    • Promoted
    MDS Coordinator, RN

    MDS Coordinator, RN

    Belen Meadows HC and Rehab CtrBelen, NM, US
    Full-time
    Belen Meadows Healthcare and Rehabilitation Center is now hiring 2 MDS RNs.At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care an...Show moreLast updated: 30+ days ago
    • Promoted
    RN - OUTPATIENT

    RN - OUTPATIENT

    University of New Mexico - HospitalsCorrales, NM, US
    Full-time
    Relocation Assistance Available.Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials.Compensation for this role is based on a number of factors, including but not ...Show moreLast updated: 30+ days ago
    • Promoted
    Physical Medicine and Rehabilitation Doctor - Albuquerque NM

    Physical Medicine and Rehabilitation Doctor - Albuquerque NM

    MRG ExamsCedar Crest, New Mexico, US
    Full-time +1
    About Us : MRG Exams is a premier provider of independent medical examinations, dedicated to supporting United States Veterans through the VA's disability benefits process.Our mission is to deliver ...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Advocate I-ED

    Patient Access Advocate I-ED

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    Full-time
    The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform regi...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Advocate I-Admitting

    Patient Access Advocate I-Admitting

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    Part-time
    The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform regi...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Access Specialist

    Patient Access Specialist

    Ensemble Health PartnersAlbuquerque, NM, US
    Full-time
    Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.They offer end-to-end...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Coordinator - Registration

    Patient Services Coordinator - Registration

    UNM Medical Group, Inc.Albuquerque, NM, United States
    Full-time
    UNMMG) is currently seeking an.UNM Cancer Center - Patient Access - Patient Registration / Check-In Services.Minimum $36,399 - Midpoint $44,754 •. Salary is determined based on years of total relevant ...Show moreLast updated: 19 days ago