Senior Salesforce Administrator - Service Cloud

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple : build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance :

Q2 is seeking an Sr. Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem. Our resource will serve a key role bridging functional, business, and / or process requirements with technology product capabilities. Their depth of experience and knowledge with Salesforce Service Cloud allows them to influence both IT and internal business teams to drive technical integration design and implementation, resulting in maximum value for Q2. The person understands the importance of Agile deployment and ensures execution through all project phases. The candidate will have a passion for enabling Q2 to operate their businesses more effectively using Salesforce and integrated technologies.

A Typical Day :

• Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations
• Work with Q2 business groups to define enhancements for key objectives and initiatives
• Lead business requirements gathering and process mapping sessions
• Perform hands-on technical design, prototyping, proofs-of-concept, and development
• Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
• Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation
• The ability to guide, collaborate, and communicate effectively with cross-functional business teams and with peers on the Business Applications Management team.
• Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence
• Stay informed on leading industry trends and Salesforce best practices; builds and maintains subject matter expertise on new releases and enhancements that may benefit Q2.
• Continuing education to advance skills, which may include a combination of self-study and instructor led trainings, seminars, certifications, etc.
• Build cross-training programs (scoping, discovery, configuration, documentation, and training)
• Participate in DevOps / release management
• Identify unused or underutilized platform features to identify business opportunities and drive adoption
• Work using Agile Methodologies with knowledge of JIRA tools

Bring Your Passion, Do What You Love. Here's What We're Looking For :

#LI-BW

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Click here to find out more about the benefits we offer.

Our Culture & Commitment :

We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements