Desktop Special Delivery

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Special Delivery to join our team.

The Desktop Tech is responsible for implementing hardware and software configurations for one or a group of personal computers including complying to specification requirements, assembling the hardware and software, configuring system applications and testing and debugging for proper functioning.

Responsibilities

Inbound Care Packages- lifting, open and unbox items, scan into excel spreadsheet,

Check in all returned equipment daily

Outbound Care Packages- includes creating FedEx labels and putting empty boxes together to be shipped out

Sorting and moving processed check-ins to necessary locations in the Depot

Performing QA on devices eligible for redeployment

Moving and Lifting up to 50lb boxes and equipment

Inventory- Scan and stock incoming inventory on shelves

Disposals- scanning and loading disposals in all-weather containers

Issuing and tracking of logical and physical access media (Yubikeys and facilities access

badges) for New Hires

Service Now ticketing system for ticket assignments, updates and status

Follow checklist and all procedures accurately provided by the team lead and client

Repairs- as needed if equip returned is still under warranty

HP Certifications- suggested to perform onsite hardware repairs

Apple knowledge is recommended

Limited to no end user client interaction

Other duties as assigned

Maintain a clean and organized workspace.

Maintain highest level of customer satisfaction

Communicate effectively with management, team lead and team members

Represent CompuCom in a professional and businesslike manner

Skills & Qualifications

High School Diploma

1 - 2 years of related experience

Communicate effectively with management, team lead and team members

Basic IT and Troubleshooting skills

Proficiency in Microsoft Suite Tools

Time Management is very important- must be available when needed by client / end users

Wage Range :

The hourly rate for this position is between $16.87 - $24.75 per hour. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA / HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.