Customer Advocate

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With over 20 years of experience supporting the metalworking community of Northern Illinois and Indiana, HFO Chicago is the exclusive distributor for Haas CNC machine tools and rotary products. We're proud to represent America's largest machine tool builder, offering a complete range of; 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. All Haas machine tools and rotary products are built to deliver high accuracy, repeatability and durability.

We are currently seeking a bold and detailed candidate to fill the position of Customer Advocate in our Elk Grove Village, IL office. HFO Chicago is a division of the Morris Group Inc., one of the largest Machine Tool Distributors in North America. A third-generation family-owned business that prides itself on excellent benefits, employee retention, and an exciting work environment.

Job Responsibilities

• Managing various order processing channels and updating customers throughout the order process
• Receiving calls from customers, processing orders, and providing answers to standard inquiries
• Handling logistics and coordination for freight and rigging activities as necessary
• RMA Support
• Work with the accounting team for payment processing and follow-up on collections as necessary
• Assisting Sales Engineers in proposal generation; follow up as necessary
• Filing and releasing all necessary UCC1's
• Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company
• Oversite of Office Supplies and Functionality

Other Functions :

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications and Proficiencies :

What's in it for You :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

Mental and Physical Requirements :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to optimally perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.