Guest Service RepresentativeMotel 6/Tempe Broadway ASU/M69149 • Tempe, AZ, US
Guest Service Representative
Motel 6 / Tempe Broadway ASU / M69149 • Tempe, AZ, US
5 days ago
Job type
- Full-time
Job descriptionFlexible Scheduling Career Advancement Opportunities Competitive Compensation Greet every guest with a smile Assist guests with the registration process Answer phone calls and take messages accurately Anticipate the needs of guests and build rapport Respond to guest concerns and resolve them appropriately, escalating to management when necessary Maintain accurate records of registration and payment information Ensure compliance with health and quality standards High School Diploma / GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment
Job Description
Job Description
Benefits :
- Employee discounts
- Flexible schedule
- Free uniforms
Benefits / Perks
Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a people person with a passion for providing exceptional customer service, we want to meet you!
Responsibilities
Qualifications
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Guest Service Representative • Tempe, AZ, US
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