Channel Development Specialist

Summary The Channel Development Specialist plays a vital role in shaping the first experience our new and existing Brivo Reseller partners have with the company.

You will work closely with our partners to ensure their success and productivity through a variety of supporting tools and programs.  As a key member of the Channel Development team, your focus will be on proactive support, training, and managing administrative activities that are essential for a strong dealer network.

You will have the exciting opportunity to develop relationships with many different stakeholders, including our internal sales team and our Brivo Resellers, making you a central hub for communication and support.  This hybrid position is based at our Bethesda, MD headquarters office​​​​​.

Responsibilities Assist new Brivo Resellers with the onboarding process, which includes evaluation, orientation, and a demo of Brivo Tools.

Train resellers on specific Brivo tools and programs.

Serve as the first point of contact for new Brivo Resellers through phone and web-based support.

Review, approve, and process essential administrative requests related to Brivo products and Reseller accounts.

Manage all administration activities, such as account transfers, communicating with both internal stakeholders and Brivo Resellers.

Maintain and update sales and customer records in Salesforce.

Execute regular proactive outbound reseller communications to support their success and a high level of customer satisfaction.

Conduct ongoing follow-up with resellers to ensure a high level of customer experience.

Proactive outreach to resellers to resolve concerns or questions.

Not afraid to pick up the phone to resolve confusion or issues.

Respond to various requests received via email and incoming calls.

Communicate important feedback from customers internally.

Recognize and escalate complex issues to management for resolution.

Work across multiple departments to achieve favorable customer outcomes.

Qualifications 2+ years of administration experience working directly with customers or within a dealer network.

Strong administrative and customer service experience; experience with sales administration is a plus.

Demonstrated experience in a position that requires you to communicate with customers over email and phone.

Experience with Salesforce.

IT-savvy with the ability to learn new systems and tools quickly.

Exceptional attention to detail is a must, as it's one of the key attributes we look for.

Proactive Nature :

• A desire to stay up-to-date or complete tasks, ask questions, and look for ways to do things efficiently.
• Strong analytical and communication skills (both oral and written).
• Task-oriented, team player with a desire to get work done efficiently each day.
• The compensation package for this full-time, non-exempt position includes a base hourly range of $26.00 - $31.00.
• Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions.
• In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location.
• Learn more at www.brivo.com / about / careers.
• About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises.
• The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment.
• Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries.
• Brivo is privately held and headquartered in Bethesda, Maryland, USA.
• Learn more at www.Brivo.com.
• Brivo is an Equal Opportunity / Affirmative Action Employer committed to providing an inclusive work environment.
• If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.
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