Unit Clerk - Emergency Dept
The Nursing Unit Clerk performs clerical functions related to the admission, discharge and continued hospitalization of the patient. This position ensures that physicians and other clinicians are enabled and supported in the accurate, effective, efficient and safe use of the electronic patient record. The Unit Clerk contributes to the organization of the department as well as to the delivery of patient care within the parameters of hospital policies and performs receptionist duties.
Essential Job Functions
- Acts as a role model of service excellence exemplifying courtesy, compassion, and responsiveness towards all customers (patients, families, visitors, physicians, and other members of the health care team).
- Demonstrates effective use of communication techniques in a professional and courteous manner and takes thorough messages.
- Contributes to the delivery of direct and indirect patient care within the parameters established by hospital policy, procedure, protocol, and standards of care.
- Supports the physician and other clinicians in the effective and safe use of the electronic medical record and electronic functions.
- Provides assistance to nurse manager for business related tasks.
- Maintains a collaborative relationship with physicians and other health care providers to achieve desired patient outcomes and assure a continuous flow of patient care.
- Participates in unit performance improvement activities designed to enhance the quality of patient care and customer service.
- Demonstrates leadership by utilizing the behaviors inherent to the role of the unit clerk.
- Assists in the departments compliance with state, JCAHO, OSHA, and other regulatory agencies.
- Provides for patient safety in compliance with hospital and nursing department policies.
- Other duties as assigned.
Required Qualifications
High School Diploma or GED.Sound judgment, problem solving skills, strong oral and written communication skills, ability to follow directions from other team members; works independently assigned duties.Strong organizational skills, proficient keyboarding skills.Preferred Qualifications
Medical Terminology.License, Certification & Clearances
Act 34-PA Criminal Record Check from the PA State Police system.Supervisory Responsibilities
This position has no direct supervisory responsibilities, but does serve as a coach and mentor for other positions in the department.Position Type / Expected Hours of Work
Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).Travel may be expected locally between Excela Health locations.LEAN
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements.AAP / EEO
Excela Health is an Equal Opportunity Employer. It is the policy of Excela Health to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, marital status, non-job related disability, veteran status, or genetic information, or any other protected class.Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart below.Work Environment
Effective March 2020 or during pandemic : goggles, face shield, and mask are required according to CDC guidelines