Customer Service Representative - 10am-7pm (ONSITE)

Job Description

We're working with our client on a 12+ month contract Customer Service Representative opportunity in the automotive industry. The role involves supporting customers through phone, email, and fax with account updates, billing inquiries, and document requests.

Position : CSR (12+ Month Contract)

Location : Fort Worth, TX 76177

Schedule : ONSITE | Mon-Fri | 10am-7pm

Compensation : $18+ / hr (depending on experience)

Responsibilities :

• Maintain and update customer records with current contact information and accurate notes regarding interactions and assistance provided.
• Handle payment collections on active and closed accounts through various channels, including phone transactions and mailed correspondence. Outstanding balances may result from missed payments, end-of-lease costs (such as mileage, condition, or taxes), repossession deficiencies, or insurance settlements.
• Work with customers to establish and confirm repayment arrangements, ensuring timely follow-up when additional action or renewal of arrangements is needed.
• Deliver high-quality service by managing inbound calls from clients and internal partners while maintaining professionalism and phone etiquette.
• Oversee a portfolio of accounts, ensuring all follow-up actions, documentation, and updates are accurately maintained.
• Utilize investigative tools to locate customers or assets when contact attempts are unsuccessful and coordinate repossession actions as necessary.
• Partner with other departments and third parties to resolve escalated issues and ensure customer concerns are addressed promptly.
• Contribute suggestions for improving procedures, training materials, and workflow efficiency.
• Uphold organizational policies, compliance regulations, and confidentiality standards.

Qualifications :

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser :

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)