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Assistant E-commerce Manager
Assistant E-commerce ManagerEl Famoso • Austin, TX, US
Assistant E-commerce Manager

Assistant E-commerce Manager

El Famoso • Austin, TX, US
5 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Assistant E-commerce Manager

El Famoso | Austin, TX (On-Site)

About Us

El Famoso is an Austin-based merchandise company that specializes in e-commerce, tour, and retail operations. We quietly serve as the team behind the scenes for some of your favorite brands, bands, and entertainers, overseeing everything from product development and marketing to fulfillment and customer service. We pride ourselves on offering innovative solutions and exceptional service within a collaborative, respectful environment.

Job Overview

We’re looking for a motivated, detail-oriented Assistant E-commerce Manager to support our account and store management teams. This position is ideal for someone with 1+ years of experience using Shopify or a similar e-commerce platform who’s eager to grow into a client-facing role.

You’ll work closely with Account Managers and department leads to help maintain online stores, manage product data, coordinate inventory, and ensure daily workflows are executed accurately and on time. This role combines operational precision with hands-on problem-solving, perfect for someone who thrives in a fast-paced, collaborative environment and wants to build a foundation for long-term growth in e-commerce operations.

What You’ll Be Doing

Store & Product Management

  • Create SKUs and ensure product compliance (accurate tags, descriptions, pricing, and metadata).
  • Support product setups, launches, and merchandising updates in Shopify.
  • Audit stores regularly for errors, missing content, or compliance issues, and coordinate fixes.
  • Record and update key milestones (pre-orders, activations, launches) in department calendars.

Operational & Administrative Support

  • Generate and route purchase orders; track confirmations and maintain accurate documentation.
  • Assist in managing inventory across systems (Shopify, ShipHero, Monday.com).
  • Maintain organized project boards with detailed task notes and up-to-date statuses.
  • Support order flow, vendor communication, and cross-department updates.
  • Cross-Department Collaboration

  • Partner with Fulfillment, Production, and Receiving teams to ensure product readiness and order accuracy.
  • Support Account Managers in relaying updates to clients and internal stakeholders.
  • Escalate issues promptly and propose suggested solutions when appropriate.
  • Growth & Development

  • Build hands-on expertise in Shopify, ShipHero, Monday.com, and related tools.
  • Learn and follow operational SOPs to ensure accuracy and consistency.
  • Take initiative in suggesting workflow or client service improvements.
  • Work toward promotion milestones : technical proficiency, communication, and reliable execution.
  • Who We’re Looking For

  • Strong attention to detail and task ownership.
  • Highly organized, dependable, and comfortable managing multiple priorities.
  • Clear communicator who can document and relay updates effectively.
  • Eager to learn e-commerce systems (Shopify experience required; ShipHero, Gorgias, or Monday.com a plus).
  • Experience using AI platforms such as ChatGPT or Gemini to improve efficiency is a strong plus.
  • 1+ years of experience in e-commerce, retail operations, or a related administrative role.
  • Self-motivated learner with a collaborative, low-ego mindset.
  • Why You’ll Love This Job

  • Learn how to manage online stores, products, and operations from the inside out.
  • Build a foundation for growth into Account Management or Brand Management.
  • Join a collaborative, low-ego team that values curiosity, precision, and communication.
  • Be part of a company that supports creative brands and artists doing work you’ll be proud of.
  • How to Apply

    Don’t meet every single requirement? We encourage you to apply anyway. Our team includes people who’ve grown into their roles over time. Please submit your resume and a short note explaining why you’d excel in this position.

    Location : Austin, TX (On-Site)

    Job Type : Full-Time

    Pay Range : $18–$23 per hour (DOE)

    Company Description

    El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.

    Company Description

    El Famoso is a full-service merchandise operations company in Austin that supports brands, entertainers, and creators with design, production, fulfillment, and customer experience across retail, e-commerce, and touring.

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