Medical and Patient Services Assistant GBMA

Under direct supervision, assists physician in providing direct patient care and evaluation of patients in an office. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support, maintains supplies.

Education

HS, GED, OR

Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Certified Medical Assistant

Experience

Successful completion of accredited MA training program through Fortis, Community College Baltimore County, Allegany College of MD, Anne Arundel Community College, CCBC, Harford Community College or PG Community College. OR 1 year of MA experience and National Certification as a Certified Medical Assistant (CCMA, AAMA or RRMA)

6 months of related clerical / administrative experience.

Skills

• Knowledge of medical terminology
• Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs
• Skill in written and oral communication
• Ability to distinguish normal from abnormal diagnostic results
• Ability to pass a medication calculation test with an 85% or better prior to hire
• Ability to perform non-complex arithmetic calculations
• Ability to organize and maintain files and records.
• Ability to manage multiple tasks and deadline

Licensures, Certifications

Certificate of training from a nationally recognized Medical Assistant program

Heart saver (CPR Certification).

National Certification as a Certified Medical Assistant preferred

Principal Duties and Responsibilities

Performs direct patient care in an office such as :

Takes and records vital signs

Routine diagnostic tests

Administers medications

Prepares patient for exam

Record EKG

Maintains examination schedule. Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care.

Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations.

Reviews diagnostic results and reports abnormal results to physician.

Cleans room as needed between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned.

Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.

Schedules patient appointments, using a computerized medical system or handwritten schedule.

Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments. Prepares daily deposit form. Escorts patients to rooms.

Ensures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signatures.

Codes lab requisitions with necessary patient data for proper processing and charging of lab work.

Schedules diagnostic tests and therapeutic procedures according to restrictions of HMOs, PPOs, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures.

Performs related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physicians.

Compiles patient statistics and maintains patient tracking system. Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collected.

Performs all functions related to Pre-authorization by calling the insurance company, giving clinical information, and getting the test pre-approved prior to test

Tracks no-auth denial and keeps a monthly report that includes how many and why

Manage and update the list of insurances Radiology accepts. Send the list out to on campus physician practices

Perform other clerical-related duties such as scheduling, and registration

Physical Requirements

Working Conditions

All roles must demonstrate GBMC Values :

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Teamwork

I will be engaged and collaborative. I will keep people informed.

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Pay Range

$17.13 - $26.68

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.