Application Support Engineer (Tier 3)
GetWellNetwork, Inc.Bethesda, MD, US17 days ago
Job type
- Full-time
- Quick Apply
Job descriptionServe as the primary after-hours support resource when needed, fulfilling the core responsibilities of Client Support Specialists and Client Support Engineers—including monitoring system alerts (e.g., Icinga), intaking and triaging client-reported issues, answering support calls, and escalating incidents in alignment with established support protocols Be available to perform production-level activities on behalf of Product Engineering, including executing critical deployments, troubleshooting complex issues, and supporting high-priority roadmap initiatives to ensure system stability and successful feature delivery Expeditiously address Support Incident tickets that require handling by Tier 3 Engineering resources Appropriately liaise with Product Development and Engineering resources, forming a durable and cross-functional relationship that focuses on on-going knowledge transfer and professional development Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ultimately reducing the number of tickets that require Tier 3 support Improve upon existing Support documentation to improve the health of Knowledge Management Provide Support Incident trends and insights to QA Engineering to help fortify the health of software as it’s released Aid in documentation of Root Cause Analyses, Standard Operating Procedures, and general technical knowledge articles for client and internal consumption using lessons learned to proactively address similar issues moving forward Flexibility in primary work hour scheduling is expected, including on weekends or holidays, to appropriately address the needs of clients and business operations Requirements : Current or previous experience in a technical Support or Engineering role at Get Well At least 5 years of tenure at Get Well in roles that demonstrate progressive technical responsibility, collaboration across teams, and a commitment to client satisfaction — however, high-performing team members with less tenure are also encouraged to apply. Direct experience working on client production support issues, including triaging, troubleshooting, and resolving escalated incidents, preferably in collaboration with Product Development and Engineering. Proven ability to navigate internal systems, tools, and processes, such as ticketing platforms, Icinga, technical documentation repositories, and deployment workflows. Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace . Learn more at Get Well and follow-us on LinkedIn and Twitter . empower employees to do their best work and live their best professional and personal lives. Meeting the needs of a diverse group of employees across more than 30 states means offering tools to support financial, physical and emotional well-being and the choice to design what meets your needs. exceptionally generous paid time away from work, a variety of paid leave programs, savings opportunities with 401(k) and incentive plans, internal education programs, full array of health benefits, fitness reimbursement, cell phone subsidy, casual offices with snacks and drinks, peer recognition programs, health advocacy and employee assistance programs, chili cook-offs, pet insurance (yes, really) and so much more. Our most valuable benefit? An environment that supports YOU. The estimated pay range for this position is $95,000 - $120,000 in base salary plus bonus. Base salary is dependent on many factors including, but not limited to education, experience and skills. This range is subject to change and may be modified in the future. Get Well is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Powered by JazzHR
Title :
- Application Support Engineer (Tier 3) Reporting to : VP, Managed Services & Support Location : Remote Primary Working Hours : 3rd shift, specific schedule TBD Opportunity : The objective of this role is to improve both the employee and client experience as it relates to the issue identification, diagnosis, handling and resolution on Support Incidents in client production environments that require input from advanced technical resources.
- The Application Support Engineer will be ingrained in the day to day operations of the Product Development and Product Engineering teams, supporting Get Well’s entire product suite.
In addition to resolving production-level issues, this role will also focus on supporting key production activities related to roadmap initiatives, helping to ensure the successful deployment, reliability, and scalability of future product enhancements. Responsibilities :
Advanced product knowledge and deep understanding of the technology stacks within the Get Well product portfolio Experience navigating APIs, analyzing system logs, querying databases, and working with modern web application architectures Demonstrated proficiency in reading and interpreting various types of system and application logs, including WildFly, NGINX, webOS, iPad, and AWS CloudWatch Exceptional problem-solving and troubleshooting skills Experience with both on-prem and cloud deployed infrastructure and knowledge of software deployment lifecycles in multiple environments Ability to work effectively and positively across numerous teams within the organization Strong written and verbal communication skills with the ability to work with ease in client-facing scenarios Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities Solution mindset with an inclination towards identifying opportunities for operational improvement About Get Well :
When it comes to careers, our approach is simple :
You’ll find everything you’d expect and many things you don’t :
Create a job alert for this search
Application Support Engineer • Bethesda, MD, US
Related jobs
At Wyetech, you'll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers.We are committed to h...Show moreLast updated: 3 days ago
Tier 1 - Low Risk (Public Trust) / HSPD-12 / ADP III.By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepa...Show moreLast updated: 3 days ago
Job Title : Application Programmer & Support Technician.Location : Washington, DC - 100% onsite.Clearance : Ability to acquire a Public Trust (US citizenship or permanent residency is required).Applic...Show moreLast updated: 3 days ago
A company is looking for an Application Programmer - Basic (EBS).Key Responsibilities Support the design, development, testing, and maintenance of computer programs Collaborate with systems anal...Show moreLast updated: 18 days ago
Are you ready to make a meaningful impact with a company that values your technical ambition?.Join us and experience a company where your contributions truly make a difference!.Application Engineer...Show moreLast updated: 3 days ago A company is looking for a Senior Technical Support Engineer - Data Security Posture Management (DSPM).Key Responsibilities Serve as the escalation point for high-priority or complex issues, lead...Show moreLast updated: 30+ days ago A company is looking for a Senior Application Programmer (EBS).Key Responsibilities Provide expert-level knowledge of sustainment lifecycle management activities for programs and project operatio...Show moreLast updated: 2 days ago A company is looking for an Applications Analyst I to align technology solutions with business strategies.Key Responsibilities Provide support to customers in defining business processes and iden...Show moreLast updated: 16 days ago A company is looking for an Application Development & Support Analyst.Key Responsibilities Assist in determining technical solutions and integration with business processes Develop business work...Show moreLast updated: 1 day ago 
MedStar Health is looking for a Full-time (36 hours / 1week) Rotating Shifts - EMT / Emergency Services Support Assistant to join our team at MedStar Georgetown University Hospital!.The Emergency Ser...Show moreLast updated: 30+ days ago A company is looking for a Technical Support Engineer to resolve critical support issues for pipeline operations.Key Responsibilities Respond to and resolve customer inquiries and technical issue...Show moreLast updated: 30+ days ago 
Application Support Engineer with experience in application maintenance support.Your expertise will facilitate the execution of vital federal government functions by ensuring the application is suc...Show moreLast updated: 3 days ago A company is looking for a Solution Owner for Customer Support IT Applications.Key Responsibilities Act as the primary IT liaison for Customer Support, identifying and shaping new business initia...Show moreLast updated: 4 days ago 
Title : Application Support Engineer (Tier 3).Reporting to : VP, Managed Services & Support.Primary Working Hours : 3rd shift, specific schedule TBD.
The objective of this role is to improve both the e...Show moreLast updated: 3 days ago
Senior Application Support Engineer.Location : Annapolis Junction, MD (Hybrid).Clearance : Public Trust (Level 4; High-Risk).
Integral Federal is looking to hire a Senior Application Support Engineer ...Show moreLast updated: 3 days ago A company is looking for an Application Support Analyst - Intermediate.Key Responsibilities Organize and lead multi-functional teams during service disruptions and new product implementations Pe...Show moreLast updated: 30+ days ago A company is looking for a Hardware Support Engineer - Field Device Operations.Key Responsibilities Monitor, maintain, and troubleshoot a fleet of field devices including cameras and POS transact...Show moreLast updated: 2 days ago A company is looking for an Epic Application Analyst, Bridges Interface I, II, III.Key Responsibilities Serve as the primary contact for assigned interfaces and support their implementation Conf...Show moreLast updated: 1 day ago 
Government of the District of Columbia.Office of the Chief Financial Officer (OCFO).ERP Applications Support Manager.This position is located in the Office of the Chief Financial Officer (OCFO), Of...Show moreLast updated: 30+ days ago A company is looking for a Support Infrastructure Engineer III.Key Responsibilities Lead the design and deployment of DDI solutions, managing Infoblox appliances for enterprise network infrastruc...Show moreLast updated: 2 days ago
- Promoted
Application Engineer 3
Wyetech LLCBaltimore, MD, United StatesFull-time
- Promoted
Tiered Support
By Light Professional IT ServicesAlexandria, VA, United StatesFull-time
- Promoted
Application Programmer & Support Technician
INALABWashington, DC, United StatesFull-time
- Promoted
Application Programmer
VirtualVocationsBaltimore, Maryland, United StatesFull-time
- Promoted
Application Engineer III
FLASH Technology GroupBaltimore, MD, United StatesFull-time
- Promoted
Senior Technical Support Engineer
VirtualVocationsFairfax, Virginia, United StatesFull-time
- Promoted
Senior Application Programmer
VirtualVocationsRockville, Maryland, United StatesFull-time
- Promoted
Applications Analyst
VirtualVocationsFairfax, Virginia, United StatesFull-time
- Promoted
Application Development Analyst
VirtualVocationsRockville, Maryland, United StatesFull-time
- Promoted
Emergency Services Technician / EMT
MEDSTAR HEALTHUpper Marlboro, MD, United StatesFull-time
- Promoted
Technical Support Engineer
VirtualVocationsAlexandria, Virginia, United StatesFull-time
- Promoted
Application Support Engineer
AkumenWashington, DC, United StatesFull-time
- Promoted
Solution Owner for IT Applications
VirtualVocationsArlington, Virginia, United StatesFull-time
- Promoted
Application Support Engineer (Tier 3)
GetWellNetworkBethesda, MD, United StatesFull-time
- Promoted
Senior Application Support Engineer
Integral Services CompanyAnnapolis Junction, MD, United StatesFull-time
- Promoted
Application Support Analyst
VirtualVocationsWashington, District of Columbia, United StatesFull-time
- Promoted
Hardware Support Engineer
VirtualVocationsFairfax, Virginia, United StatesFull-time
- Promoted
Epic Application Analyst, Bridges Interface
VirtualVocationsBaltimore, Maryland, United StatesFull-time
- Promoted
Oracle ERP Applications Support Manager
Office of The Chief Financial OfficerMaryland, MD, United StatesFull-time
- Promoted
Support Infrastructure Engineer
VirtualVocationsFairfax, Virginia, United StatesFull-time