Head of Product Operations, Tax Credits

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About Gusto : A modern, online people platform that helps small businesses take care of their teams. Gusto offers full-service payroll, health insurance, 401(k)s, expert HR, and team management tools. Gusto serves more than 400,000 businesses nationwide with offices in Denver, San Francisco, and New York.

About The Role : The Tax Credits team empowers small businesses by unlocking valuable savings through tax credits and grants. We operate like a mini startup within the company, driven by customer empathy, domain expertise, and a passion for innovation. You will contribute to delivering an exceptional customer experience, building operating processes for customers and internal teams, and establishing a scalable foundation for growth.

About The Team : The Tax Credits Operations team is a cross-functional group focused on ensuring our product and service are co-designed and co-developed along the product lifecycle to deliver a best-in-class customer experience. We aim to democratize access to tax credits and grants for SMBs and business advisors.

Here’s What You’ll Do Day-to-day

• Operational Leadership

Manage, coach, and develop operators and managers delivering all customer tax credits

Run effective meetings, check-ins, and cross-functional communications

Lead high-volume seasonal projects (e.g., amendments, substantiation reports) with measurable impact

Identify operational risks and help the business scale while staying compliant with tax laws

Share customer insights to influence product, strategy, and execution

Here’s What We’re Looking For

Compensation : Our cash compensation for this role ranges from $158,000 to $195,000 / year in Denver and most major metro locations, and $185,000 to $229,000 / year for San Francisco and New York. Final offers depend on location, experience, and other factors.

Work model and location : Gusto has physical offices in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office 2–3 days per week (or more depending on role). Note : The San Francisco office expectations cover the SF and San Jose metro areas. Hybrid work requires a secure, reliable internet connection.

Equal Opportunity Statement : Gusto is an equal opportunity employer. We do not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. Gusto provides reasonable accommodations for qualified applicants. If you need accommodations, please contact us.

Security and privacy : Gusto takes the protection of personal information seriously. Please review our Fraudulent Activity Disclaimer and Applicant Privacy Notice.

Job Details

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