Customer Service Representative - Retention (Hybrid)

Job Description : Note : This hybrid-remote position reports to our 754 Peachtree St NE, Atlanta, GA 30308 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Don't miss this opportunity to jumpstart your career! Come join us for a virtual open information session for our Atlanta, GA Call Center roles. Date : Tuesday, December 2nd, 2025 Time : 10 : 00 am - 4 : 00 pm EST Come ready to ask your questions and learn all about a career with LifeAtATT! Register to attend at : Pay Transparency : Our Premier Service Consultants earn $18.50 hourly commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280 per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training. How You'll Make an Impact : As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like : Handle customer interactions (calls, chats, emails) in a fast-paced environment. Accurately resolve issues related to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. Paid training to set you up for success. Key expectations to succeed : Commissioned sales experience highly preferred Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits : Medical / Dental / Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs : critical illness / accident hospital indemnity / group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home (WFH) Requirements : You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours : 40 Time Type : Regular Location : Atlanta, Georgia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.