Technical Support Clerk

Primary Duties and Responsibilities

• Maintain and update plant documentation, including drawings, specifications, work instructions, SOPs, and quality / operations records.
• Prepare, organize, and distribute controlled documents to support Operations, Quality, and Engineering activities.
• Support reporting needs by compiling data from ERP systems (e.g., Epicor) and generating management reports in Excel and other formats.
• Assist with the PPAP (Production Part Approval Process) submission process by compiling, reviewing, and organizing required documentation.
• Enter and maintain data for operational and quality metrics (scrap, rework, customer complaints, audit findings, production KPIs, etc.).
• Provide clerical support for projects and initiatives, including filing, document formatting, and maintaining project logs.
• Assist with internal and external audits by preparing required records, organizing files, and ensuring documentation accuracy.
• Support change control activities by ensuring proper documentation is recorded, distributed, and filed.
• Maintain calibration records, training logs, and compliance-related documents in accordance with ISO and company standards.
• Coordinate with suppliers, customers, and internal teams to collect, distribute, and track documents and certifications.
• Assist with customer complaint investigations by gathering information, preparing reports, and supporting corrective action documentation.
• Generate and distribute routine reports for management review, including performance indicators and project tracking updates.
• Provide general administrative support such as scheduling meetings, preparing agendas, and taking minutes for plant and departmental meetings.
• Perform other duties and projects as assigned to support overall plant operations and business goals.

Position Requirements

Equal Opportunity Employer

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