Business Process Consultant
LingaTechHarrisburg, PA, US9 days ago
Job type
- Temporary
- Quick Apply
Job descriptionGather business requirements for application enhancements, break-fix requests, and process improvements. Translate requirements into clear user stories and acceptance criteria. Lead and support functional testing , including coordination and reporting of User Acceptance Testing (UAT) . Document workflows, processes, and end-user training materials , ensuring knowledge transfer and adoption. Guide stakeholders on ServiceNow capabilities, business process design, and best practices. Lead and collaborate with development teams in the design, development, and implementation of ServiceNow solutions. Conduct process reviews , ensuring adherence to enterprise standards, best practices, and Agile principles. Troubleshoot and resolve process-related issues to maintain operational efficiency. Participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Develop project plans, timelines, and progress reports to keep stakeholders informed. Ensure ServiceNow solutions meet requirements and are delivered on schedule and within quality standards. Fully document technical and functional designs , test plans, scripts, impact analyses, lessons learned, and best practices. Build and maintain productive relationships with technology staff, business owners, project sponsors, vendors, and key clients . Work independently while managing assigned tasks and deliverables. Utilize Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps (ADO) Testing Module to track work and collaborate effectively. Strong understanding of ServiceNow platform capabilities to guide requirements and process improvement. Experience writing user stories and acceptance criteria . Hands-on experience with functional testing and UAT coordination . Familiarity with Agile / Scrum methodologies and participation in Agile ceremonies. Excellent communication, collaboration, and documentation skills . Proficiency with Microsoft Office 365 and Azure DevOps (ADO) Testing Module . ITIL Foundations certification . Agile or Scrum certification . Experience delivering end-user training and process improvement workshops. Familiarity with Enterprise Business Solutions , specifically SAP projects . Knowledge of ITSM practices and methodologies . Powered by JazzHR
Location :
- Harrisburg, PA Position Type : Hybrid Hybrid Schedule : Onsite one week a month Contract Length : 1 year + extensions Position Overview : The Business Process Consultant partners with stakeholders to gather requirements, document workflows, and support testing efforts for ServiceNow implementations .
- This role guides process improvement initiatives, creates training materials, and ensures that solutions meet business needs in an Agile / Scrum environment .
Duties :
Required Skills :
Preferred Skills :
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Consultant • Harrisburg, PA, US
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