Customer Service & Marketing Associate (China)

Customer Service & Marketing Associate

The role of the Customer Service & Marketing Associate based in China is to coordinate and support Fujifilm Dimatix Sales and Marketing activities. The sales administration functions will involve support of China and some Asia based OEM accounts with pricing, orders, shipments, payments, forecasts, etc and liaison with the Dimatix Customer Service department. The marketing functions will include supporting trade shows, advertising, promotions, etc. for China market. Position will work remote and in Shanghai office. Travel is required to support customer meetings and tradeshow/conferences.

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We're looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We're based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Job Description

Essential Job Functions:

Customer Service Responsibilities:

• Working with Customer Service and Customer on Account Set up and order/FOC Paperwork
• Forecast, order, pricing and Payment Follow up
• Logistics and customs clearance support
• Forecast, order, and payment chasing
• Order and Shipment tracking (and elated information) with China and other Asian Customers
• Other Purchase Order related information tracking
• Customer Visit Support
• Scheduling appointments and coordinating travel arrangements
• Reservations and ticket booking

Marketing Administration Responsibilities:

• Assist with Trade Show set up and communication and Forum Field Support
• Assist with Advertising and Promotion
• Assist with Website/Wechat operation & maintenance: Company Files translation and updates
• Assist with (Advanced) short-video shooting and editing

China Team Support:

Support China Team with paperwork

Preparing documents, presentation and other materials

Assist with special projects and other duties as assigned

Translation

Supervisory Responsibilities:

• None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Previous administrative experience, preferably in related industry or international trade
• Ability to multitask
• Customer service mentality
• Ability to be flexible with changes
• High School Diploma or GED/Fluent in writing, reading and speaking in English
• Service oriented mentality
• Detail oriented
• Good oral and written communications. Must have the ability to establish and maintain effective working relationships with co-workers.
• Must have ability to project a positive and customer-responsive image.
• Must have the ability to communicate effectively and professionally with individuals within and outside the organization.
• Position requires poise, tact and diplomacy.
• Knowledge of MS Office with proficiency with Word, Excel, PowerPoint and Outlook
• Must be self-directed with high attention to detail and accuracy of work

Desired:

• Knowledge of MFG business practices preferred

Physical Demands:

• Travel 30-50% of time
• Computer Dexterity
• Prolonged periods of sitting while working at a desk or computer.
• Frequent use of hands and fingers for typing, writing, and operating office equipment.
• Occasional standing, walking, bending, and reaching within the office environment.
• Visual ability to read documents, computer screens, and other materials.
• Ability to communicate verbally with coworkers, clients, and management both in person and over the phone.
• Occasionally lifting or moving objects up to 10-20 pounds (e.g., files, office supplies, small equipment).
• May require manual dexterity to operate devices such as printers, fax machines, scanners, and telephones.
• Ability to maintain focus and concentration in a standard office setting
• Ability to use standard office software and communication tools efficiently.

Work Environment:

• Office Environment along Travel required to support onsite customer meetings and tradeshow/conferences

Other:

• Other duties as may be assigned.
• Each employee's primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers' requirements.
• Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.

FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment. Equal Opportunity Employer FUJIFILM Dimatix is an E-Verify Employer

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (fdmxbenefits@fujifilm.com).