Service Advisor - BMW of Towson

Service Advisor

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?

As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you'll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician's recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer's vehicle safe.

What Will I Do Every Day?

Set, confirm and prepare for appointments with customers so they can have a great service experience

Meet or exceed targeted sales goals & the targeted customer satisfaction index

Greet customers in a friendly manner when they arrive

Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives

Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle

Produce repair orders for customers, including cost and time estimates, with full transparency

Communicate frequently with technicians and parts associates to ensure timely completion of work

Follow up with customers on the status of their vehicle, based on how the customer wants to be informed

Follow up with customers to ensure satisfaction

Gain superior product knowledge to effectively help customers

Provide an exceptional customer experience to drive loyalty

What Are The Requirements For This Job?

High school diploma or equivalent

Proven ability to provide an exceptional customer experience

Ability to set and achieve targeted goals

Prior sales experience preferred but not required

Demonstrated communication, consultative, interpersonal and organizational skills

The willingness to follow up with customers

Experience and desire to work with technology

Valid in-state driver's license and an acceptable, safe driving record

Exciting Benefits And Perks Await You :

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.