Customer Service Manager

Job Description

Job Description

If interested : email your resume to rdegraw @astoncarter.com (no space between the "w" and "@")

Description

In this role, success is driven by a combination of strong client relationship management, proactive business development, and effective consultant placement. Consistently high sales activity and outreach have enabled the opening and nurturing of new accounts, while a focus on quality and process improvement has supported positive fill ratios and consultant growth. Key attributes such as communication, resilience, collaboration, and accountability have been instrumental in building trust with clients and delivering results. With several years of experience in client-facing, sales, and recruiting roles, you have demonstrated the ability to leverage data, provide strategic insights, and foster team development, positioning yourself as a valuable partner and leader in your field. Optional skills such as CRM proficiency, compliance knowledge, and advanced analytics further enhance your effectiveness and adaptability in a dynamic environment.

Skills

Customer service, customer service management, sales and finance, ERP, sales, financial management, Data entry

Top Skills Details

Customer service,customer service management,sales and finance,ERP

Additional Skills & Qualifications

Additional Skills & Qualifications

Optional skills such as CRM system proficiency (e.g., Salesforce, Bullhorn), advanced Excel / data visualization, and industry-specific compliance knowledge can be applied to streamline workflow, enhance reporting accuracy, and ensure regulatory adherence. Presentation and negotiation skills support effective client pitches and candidate closing, while project management experience enables efficient handling of multiple accounts and initiatives.

Required education may include a bachelor’s degree in business, communications, or a related field. Certifications in recruiting (e.g., AIRS, LinkedIn Certified Professional–Recruiter) or project management (e.g., PMP, CAPM) are valued but not mandatory. For these optional skills, 1–3 years of relevant experience is preferred.

Key attributes of success include adaptability to changing client needs, strong organizational skills, and a continuous improvement mindset. The ability to quickly learn new systems and processes, collaborate across teams, and maintain high ethical standards is essential.

Desired / Nice to Have Skills :

Experience with HRIS / payroll platforms

Familiarity with compliance standards (e.g., FLSA, EEO)

Data-driven decision-making

Experience supporting process automation or system upgrades

Multilingual communication skills

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $116000.00 - $174000.00 / yr.

ITT Employee Value Proposition

ITT’s employee value proposition centers on providing a supportive, inclusive, and high-performance culture where employees are empowered to thrive personally and professionally. ITT offers :

A sense of community and belonging—employees are valued for their contributions and encouraged to reach their full potential.

Opportunities for growth and development—training, professional advancement, and recognition of achievements.

A culture of service leadership, integrity, and innovation—employees are expected to put others first, act with integrity, embrace change, and drive positive impact.

Wellness and work-life balance—programs and benefits that support physical, emotional, and financial well-being.

Recognition and appreciation—celebrating milestones and achievements, fostering pride in work and company mission.

ITT’s EVP is designed to attract, motivate, and retain top talent by offering a total rewards package and a workplace where employees feel engaged, supported, and empowered to make a difference.

Workplace Type

This is a fully onsite position in Valencia,CA.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.