Salesforce Service Cloud Lead

A company is looking for a Salesforce Implementation Lead (Service Cloud).

Key Responsibilities

Lead full lifecycle Salesforce Service Cloud designs, implementations, and enhancements

Collaborate with stakeholders to identify customer service challenges and develop scalable solutions

Manage project timelines, team resources, and ensure compliance with security and data privacy policies

Required Qualifications

Deep expertise with the Service Cloud platform, including both declarative and programmatic capabilities

Salesforce Certifications : Service Cloud Consultant, Platform Administrator I / II, Data Architect

Advanced knowledge of Apex, SOQL, and Lightning Web Components

Experience with Salesforce configuration, automation, reports, and dashboards

Strong understanding of customer support operations and call center processes