Customer Service Admin II

Customer Service Administrator

Crane Aerospace & Electronics has a unique and exciting career opportunity for a Customer Service Administrator in Burbank, CA. Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments : from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You'll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary :

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers / Customer Account Managers / Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Essential Functions :

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and / or Government regulations.
• Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers / Regional Sales Managers to resolve customer-related disputes.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers / Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
• Ensure applicable export compliance requirements are adhered to.
• Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer's scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high-customer on-time delivery performance.
• Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts.
• Able to provide excellent Customer Service through communication and problem solving to include but not limited to : quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction.
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team.
• Any other task assigned by supervisor or management.

Non-Essential Functions :

Minimum Qualifications :

Preferred Qualifications :

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

Salary Range for Customer Service Administrator Level II and III. The level of the position (Level II or Level III) will be determined based on the candidate's experience and qualifications.

Customer Service Administrator Level II - $73,000 to $96,000

Customer Service Administrator Level III - $84,600 to $111,100

As a team member at Crane Aerospace and Electronics, you'll enjoy :

You can see a list of our benefits at https : / / www.craneae.com / company / careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.