Sales & Service Representative (Universal Banker)

Sales And Service Representative

At First Citizens Bank, together we become better. We're looking for people who want more than just a job - who want to make a difference in the communities where we live and work.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. The position facilitates customer awareness and education of bank capabilities, tools, and resources, and supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate :

• Communication Skills - Interpersonal : Comfortable and confident with proactively engaging in conversation
• Customer Service Skills : Demonstrates professionalism and empathy in customer interactions
• Sales Skills : Ability to support team by making client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
• Adaptability : Has the ability to learn and adapt quickly to new information and technology
• Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility : Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

The essential functions of the job include, but are not necessarily limited to, the following :

Qualifications :

1+ years of recent USD cash-handling experience

Knowledge of retail banking operations