SSA Mailroom General Clerk 3 / Lead Clerk

Position Summary:

Provides mail distribution services for the Social Security Administration (SSA) office. This position follows detailed procedures in completing several repetitious, clerical steps, such as opening, stamping and delivering letters / packages; affixing postage to outgoing mail and operating basic office equipment.

Essential Duties and Responsibilities:

• Collect mail from various mail stops.
• Receive daily mail during hours of operation between 8:00 am - 5:00 pm.
• Open, date stamp and sort incoming mail by department.
• Deliver mail to different offices using a pushing mail cart.
• Meter outgoing mail using mailing machines equipped with postage meters supplied by SSA.
• Deliver administrative office supplies, photocopy paper, etc.
• Distribute printed materials.
• Assist customers at service window.
• Store office supply requests from various departments for future reference.
• Sort and lift incoming mail for distribution and dispatch outgoing mail.
• Deliver accountable mail within one hour of its arrival.
• Assist SSA employees in preparing materials for mailing.
• Re-address undeliverable mail bearing incomplete or incorrect address.
• Must maintain a good attendance record.
  • Backup of the Nobis Enterprises Supervisor, directing workflow in the office in the absence of the Supervisor.
  • Performs other duties as assigned.

Qualifications:

• Mission driven, guided by core values and a pleasure to work with.
• Demonstrated knowledge of Microsoft Outlook and Excel.
• Ability to lift up to 50 pounds.
  • Must pass drug screen, Nobis Enterprises background check and SSA national security clearance.
  • Eligible to work in the United States.

Education:

• High school diploma, GED or equivalent work experience.

Prior Experience Desirable:

• One-year experience in an office and/or mailroom setting.

Special Skills/Abilities:

Interpersonal:

• Ability to work independently as well as within a team environment.
• Works well with the public and provides exceptional customer service.
• Strong interpersonal skills and ability to maintain confidentiality.

Written Communications:

• Strong written communication skills required to maintain quality documentation and effectively communicate with a broad range of individuals.

Analytical:

• Good math aptitude.
• Good analytical skills needed to analyze various job tasks.

Oral Communications:

• Strong verbal communication skills required to effectively communicate with a broad range of individuals.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Leadership:

• Not applicable.

Organizational:

• Ability to organize work area and maintain data for required reports.

Problem-Solving

• Ability to meet contract office requirement standards and prescribed deadlines.
• Ability to tell when something is wrong or is likely to go wrong; recognizing there is a problem.

Equipment

• Demonstrated knowledge of Microsoft Outlook and Excel.
• Working knowledge of telephones, copy and fax machines and mail metering equipment.

Other Qualifications or Requirements:

Mental Effort:

• Ability to think clearly and multitask.

Physical Requirements:

• Have full range of mobility in upper and lower body.
• Be able to reach overhead.
• Be able to work in various positions, including, but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
• Be able to handle, lift, pull and push materials and equipment to complete assigned job tasks.