Customer Service Rep

Job Title

The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers / agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities

Interact with other departments (or areas) to resolve patient and / or doctor inquiries

Assist in training new Customer Service representatives

Answer inbound telephone calls from members, providers, brokers / agents, and potential clients

Provide information to members regarding dental benefits and provider network

Provide eligibility information to provider network

Coordinate emergency care (out-of-area and specialist referrals)

Interact with other departments (or areas) to resolve patient and / or doctor inquiries

Coordinate Language Assistance Program requests

Clerical duties and / or projects as assigned

Western Dental

Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.

Paid Time Off (PTO)

Holiday Pay

Medical

Dental

Vision

Continuing education and advancement opportunities

401 (k) plan

Qualifications

Good verbal and written communication skills

Minimum of one year customer service experience in a Call Center environment