VTC Tech

Type of Requisition : Regular Clearance Level Must Currently Possess : Top Secret Clearance Level Must Be Able to Obtain : Top Secret Public Trust / Other Required : None Job Family : Network Engineering Job Qualifications : Skills : Communication Network, Network Infrastructures, Network Systems, Systems Design, Troubleshooting Certifications : None Experience : 5 years of related experience US Citizenship Required : Yes Job Description : VTC Technician GDIT is looking for a VTC Technician who holds DOE Q or TS for a full-time position, located in Los Alamos GDIT will provide NNSA (National Nuclear Security Administration) customers worldwide with Video Conferencing support consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT will be the first point of contact for IT problem resolutions to help to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support. Position description This position will be responsible for installing, fixing, and troubleshooting a wide variety of video display equipment to include cameras, microphones, audio and video display components. Provide standard operating procedures describing how to access and use video display systems. Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic. Essential job functions Promotes a positive and respectful workplace Handles customer escalations and works as a liaison with government / client officials Possesses current working knowledge of VTC / AV components, equipment, and collaboration software (MS Teams). Support Video Conferencing Services that provide NNSA End-Users with video conference capabilities. Services include the planning and assessment, implementation, training, and ongoing management necessary to implement Video Conferencing Service. Configures, operates, and troubleshoots all audio / video equipment used in the execution of VTC's, and MS Teams meetings. Collaborating with clients to determine AV needs before an event Provide technical assistance to users of VTC equipment, train end users on the proper use of hardware and software. Proactively check ticket queue for new emails and create and assign tickets for those emails. Ensure that tickets are actively being worked on and updated, and that no tickets are unassigned. Escalate tickets as needed. Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction. The resolution shall be in sufficient detail to allow another support technician, not familiar with the problem, sufficient information to resolve the same or similar problem without extensively researching the issue again. Preparing accurate documentation to support and maintain a working knowledge base of VTC processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides as instructed by team lead. Document, maintain, and store specific information, including as-built diagrams and SOPs / Job Aides. Identifies areas of opportunity to improve customer satisfaction. WHAT YOU'LL NEED TO SUCCEED : - Education : Associate's Degree (Substitutions will be based on additional years of experience) - Required Experience : 8 years of related experience - Required Technical Skills : Video Teleconferencing Services, End User Support, Troubleshooting / Problem Solving - Security Clearance Level : DOE Q or TS - Required Skills and Abilities : Written and Oral Communication, Leadership, Strategic Planning, Organization, Problem Solving, - Location : Los Alamos, NM - US Citizenship Required GDIT IS YOUR PLACE : - 401K with company match - Comprehensive health and wellness packages - Internal mobility team dedicated to helping you own your career - Professional growth opportunities including paid education and certifications - Cutting-edge technology you can learn from - Rest and recharge with paid vacation and holidays WeAreGDIT networkengineer nnsaitops The likely salary range for this position is $72,509 - $83,384. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours : 40 Travel Required : 10-25% T elecommuting Options : Onsite Work Location : USA NM Los Alamos Additional Work Locations : Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com / tc . Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans