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Client Enablement Manager

Client Enablement Manager

K1XYoungstown, OH, US
2 days ago
Job type
  • Full-time
Job description

Client Enablement

Who We Are :

K1X is the leading data distribution platform for alternative investments. Our mission is to digitize the K-1 ecosystem. Our AI-powered K-1 extraction technologies surpass all other competition, and we're the first to produce a digital K-1.

Role Overview :

At K1X, the Client Enablement team is the strategic engine behind successful onboarding, adoption, and transformation. This department is purpose-built to ensure clients not only implement our platform but fully realize its long-term value across their organization. We focus on enablement - not just support - delivering structured onboarding, tailored training, and adoption frameworks that drive measurable outcomes.

Responsibilities :

Onboarding & Implementation :

  • Lead new client onboarding from kickoff through go-live, ensuring a structured and timely implementation experience.
  • Tailor onboarding plans to align with each client's business structure, tax workflows, and resource constraints.
  • Coordinate with technical teams to ensure accurate system configuration and data integration.

Training & Enablement :

  • Deliver targeted training to functional user groups (preparers, reviewers, centralized pooled teams), ensuring they are confident in using the platform.
  • Create enablement materials and host live working sessions to build internal champions and self-sufficiency.
  • Adoption Acceleration :

  • Design and execute adoption plans by practice area to drive early usage and accelerated time to value, tracking utilization milestones and surfacing high-impact workflows.
  • Monitor usage trends and proactively identify at-risk accounts or underutilized features.
  • Collaborate with account managers to drive multi-practice adoption and cross-functional alignment.
  • Client Transformation & Change Management :

  • Serve as a trusted advisor during transformation efforts, including recommended modifications to workflow, team structuring, or offshore enablement.
  • Support clients in developing internal playbooks and best practices that scale adoption sustainably.
  • Partner with executive sponsors and practice leaders to define and measure success criteria.
  • Cross-Functional Collaboration :

  • Work with Product to relay feedback from the client base and document opportunities for enhancements.
  • Align with Sales and Strategic Accounts to support expansion opportunities and maintain alignment with client goals.
  • Interface with Support for post-implementation needs, ensuring smooth handoffs and issue resolution.
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    Enablement Manager • Youngstown, OH, US

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