Vice President of Operations

A company is looking for a VP, Operations (Remote).

Key Responsibilities

Oversee and lead Call Center, Claims, and Quality Assurance operational departments

Direct and lead an engaged workforce, providing coaching and mentorship to staff

Collaborate cross-functionally to achieve organizational goals and maintain operational excellence

Required Qualifications

A bachelor's degree is required

15+ years of progressive experience in Operations Management roles

10+ years of experience in people management, including leadership of leaders

In-depth knowledge and experience in call center operations and metrics

Proficiency in data analysis and interpretation for operational improvements