Strategic Account Sales (Northern California)

Job Description

Job Description

The Company :

At Image Pointe, our mission is to create dignified, life-changing jobs and to create a culture that brings out the best in employees. We emphasize excellence, innovation, continuous improvement and learning, and living out our values on a daily basis. We pursue big goals unapologetically and strive to hire and train the best employees in our industry. Image Pointe is a medium-sized family-friendly company with 100+ employees doing business-to-business sales and in-house production for over 45 years.

Mission : To create dignified, life-changing jobs.

Method : We seek to grow the breadth of our impact by creating as many jobs as we can, focusing on markets that resonate with our mission. We seek to grow our depth of impact by partnering with like-minded organizations that will help us to transform lives.

The Position :

The Strategic Account Sales Associate will oversee a significant portfolio of business in a strategic market, building and maintaining customer relationships while achieving growth goals for new business primarily through in-person, scheduled appointments and customer referrals. Although this position is remote, we will need the candidate to live near Northern California.

Responsibilities :

• Demonstrate Image Pointe company values of Dignity, Family, Relationship, Excellence, Honesty, and integrity in all interactions with clients, vendors, coworkers, and managers.
• Customer Retention : Service accounts with excellence, developing meaningful relationships to retain and grow your customer base within an assigned territory. Successful associates will maintain 85% client retention (over two years) with a minimum 5-10% average growth in current customer sales per year.
• Customer Growth : Develop new accounts by proactively pursuing prospective leads, fielding and servicing inbound leads from company marketing, and developing referrals from your current client base. Travel within assigned sales territory to conduct face-to-face meetings with existing and potential customers to introduce them to our products.
• Customer Service : Provide excellent, best-in-class customer service. Successful associates will see customer experience scores above 4.5 (on a 5-point scale).
• Customer Communication : Maintain accurate customer database in our CRM, including clear and consistent documentation on customer contacts, lead development, and ongoing communication with customers including face-to-face appointment records.
• Keep meticulous notes on orders in process and deal stage to allow for client management at scale.
• Responsiveness : Respond to sales inquiries in a rapid manner. Successful associates will respond to all inquiries from customers in 24 hours or less.
• Utilize provided resources, systems, policies, and procedures for accurate quoting, order entry, and follow-up to meet client needs as well as company expectations. Master product knowledge of a wide range of products to make recommendations for meeting client needs.
• Continually meet or exceed sales targets, WIGs (Wildly Important Goals), and KPIs.
• Maintain an accurate date-shared calendar of appointments with the Sales Manager.
• Attend weekly / monthly online meetings in addition to in-person visits to Image Pointe throughout the year.
• Be available and responsive for production or order questions via Skype and cell phone during the hours of 8 : 00 – 4 : 30 CST M – F
• Traveling for onsite visits to customers.

Qualifications

Salary + Benefits :

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