Business Services and Operations Specialist

Business Services And Operations Specialist

The Business Services and Operations Associate supports the Business Services and Operations team in delivering a range of core functions, including travel logistics, employee engagement coordination, procurement support, and day-to-day operational and administrative support. This role plays a key part in supporting Nava's remote employees by supporting improvements to our operational culture and ensuring seamless experiences across our national team. The Business Services and Operations Associate sets high standards for efficiency, follow-through, and service, incorporating feedback from the wider team to help strengthen Nava's culture and mission-driven work. This role must be located in the DC area.

What You'll Do

• Provide support for internal mailing, shipping, and product tracking services, ensuring timely delivery and accurate documentation.
• Contribute to Nava's financial health through accurate budget tracking, reporting, and timely expense reimbursements.
• Manage and triage Eden tickets related to setup, travel, expenses, office access, and general employee inquiries, ensuring prompt and effective resolution.
• Coordinate logistics for internal and external contacts, including travel arrangements and room scheduling for meetings and events.
• Assist employees with travel coordination, including bookings, reimbursements, and itinerary management.
• Support employee engagement activities, such as gifting initiatives through Goody and other vendors.
• Contribute to the onboarding experience by coordinating swag distribution and providing orientation support.
• Offer logistical assistance for training, onboarding sessions, and virtual events to promote consistency and engagement.
• Manage and review initial setup budgets to ensure compliance with company policy and spending guidelines.
• Review, process, and track vendor invoices to ensure timely and accurate payments.
• Support procurement operations and reconciliation efforts to maintain budget accuracy.
• Assist with budget tracking for events, programs, and engagement initiatives.
• Approve home office setup requests and review expense budgets submitted by other teams.
• Collect and review receipts for the expense tracking system, ensuring compliance and data accuracy.
• Partner with the billing team to notify them when expense reports are ready for review.
• Contribute to cross-functional business services projects and process improvement initiatives.
• Maintain service trackers, vendor contracts, and documentation to support operational continuity.
• Provide day-to-day administrative support to the Business Services and Operations team, including scheduling and coordination of internal and external meetings, assist with planning and executing internal events, staff meetings, and company-wide initiatives, ensuring high-quality experiences and seamless logistics.

Required Skills

Desired Skills

$60,000 - $65,000 a year

Other requirements :

All roles at Nava require the following :

Legal authorization to work in the United States

Ability to meet any other requirements for government contracts for which candidates are hired

Work authorization that doesn't require visa sponsorship, now or in the future

May be subject to a government background check or security clearance, depending on the contract

Perks working with Nava :

Health coverage comprehensive medical, dental, and vision plans to support your overall health needs

Insurance coverage Nava provides disability, life, and accidental death insurance at no cost

Time off vacation, holidays (including Juneteenth), and floating holidays to rest and recharge

Company holidays enjoy 12 paid federal holidays each year on top of your regular PTO

Annual bonus when Nava meets its goals, eligible employees receive a performance-based annual bonus

Parental leave paid time off for new parents, plus weekly meals delivered to your home

Wellness program full platform offering physical, mental, & emotional health resources & support tools

Virtual care see doctors online with no copay through UnitedHealthcare's virtual visit program

Sabbatical leave earn extended unpaid leave after continuous service for personal growth or rest

401(k) match Nava matches 4% of your salary to support your retirement savings plan

Flexible work remote-first environment with flexibility built around your schedule and responsibilities

Home office setup company laptop & setup assistance provided via Staples for remote work needs

Utility support monthly reimbursement to help offset eligible home office utility expenses

Learning opportunities internal training programs and resources to help grow your professional skills

Development opportunities LinkedIn Learning access & an annual allowance for courses, tuition, & certs

Referral bonus get rewarded when you refer great people who join the Nava team

Commuter benefits pre-tax commuter programs to support in-office travel when applicable

Supportive culture A collaborative and remote-friendly team environment where people genuinely care

Location :

We have fully remote options if you reside in one of the following states :

Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin