Ice Rink Ticket Sales Attendant

Job Description

Job Description

City of Sandy Springs, Georgia

ICE RINK TICKET SALES ATTENDANT

SANDY SPRINGS PERFORMING ARTS CENTER

CITY SPRINGS

FLSA : Non-Exempt

Pay Grade : $16

Help bring the magic of the season to life at the City Springs Ice Rink! As a Seasonal Ticket Sales Attendant, you’ll be the first smile guests see and play a key role in keeping the rink running smoothly—greeting visitors, managing ticket and skate rentals, and delivering excellent customer service from the very first interaction.

Dates : November 14 - January 19, 2026 is our ice rink season. Some required availability over the holidays, including Thanksgiving, Christmas Eve, New Year’s Eve, and New Year’s Day.

Essential Functions :

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

What You’ll Do

Greet guests and process online reservations and in-person transactions for admissions and skate rentals

Balance register totals and handle credit card payments accurately

Maintain skate rental inventory and keep the ticketing area clean and organized

Answer questions about rates, schedules, and special events

Assist with rink setup, signage, and cleanliness of the grounds

Provide excellent customer service and support rink supervisors as needed

What We’re Looking For

Must be 18 years or older with a high school diploma or equivalent

Availability to work nights, weekends, and holidays (Thanksgiving, Christmas Eve, New Year’s Eve, and New Year’s Day)

Strong interpersonal and customer service skills

Comfortable handling cash and electronic payments

Ability to work effectively both independently and as part of a team

Comfortable working outdoors in cold conditions

Skating experience is a plus, but not required

Performance Aptitudes :

Data Utilization : Requires the ability to review, classify, categorize, prioritize, and / or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction : Requires the ability to provide guidance, assistance, and / or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and / or control the actions of equipment, machinery, tools, and / or materials used in performing essential functions.

Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and / or advisory data and information.

Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning : Requires the ability to exercise judgment, decisiveness, and creativity in critical and / or unexpected situations involving moderate risk to the organization.

ADA Compliance :

Physical Ability : Tasks require the ability to exert medium physical effort in light to medium work, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials up to 20 pounds. Tasks may involve balancing, bending, climbing, crouching, handling, kneeling, reaching, repetitive motion, stooping, walking, and extended periods of time at a keyboard or workstation. Some work is done on a slippery surface.

Sensory Requirements : Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors : Essential functions are regularly performed with exposure to adverse environmental conditions. Requires the ability to work in a cold outdoor environment.

The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.