Customer Care Representative

Customer Care Representative

We are looking for a dynamic, experienced Customer Care Representative to join our fast-growing dental partnership network's Dental team.

Guardian Dentistry Partners' mission is to support our partner dentist entrepreneurs and teams in building the practices of their dreams. While Guardian brings together passionate, purpose-driven, like-minded dental entrepreneurs who share similar values, each of our partners are very different, and it's those very differences that make us stronger in positively impacting the lives of everyone we serve across our network of practices.

Our local partnerships offer the chance to work with Partners and team members dedicated to their communities and their teams. As a member of the Guardian team, you will pursue regional business objectives with our Operations team and be a key contributor to the success of your region and of the entire GDP network.

Primary Job Responsibilities :

• Complete new patient insurance verifications and submit insurance benefit breakdowns to the insurance department
• Answer incoming emails and forward to appropriate departments to which it pertains
• Communicate with the front desk and office team members of incoming patient calls by placing them in the queue for the appropriate department to handle
• Serves as the "face" of the company, offering friendly service to those calling in on the phone
• Confirms all future appointments
• Assist patients with scheduling questions
• Complete tasks as assigned by the call center supervisor and / or the office manager
• Follow-up on unscheduled recare / treatment appointments

Qualifications :

Compensation & Benefits :

FLSA Status : Non-Exempt

We are an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.