SDP CSC Lead Training Specialist - Job# 1049

Job Description

Job Description

CONSUMER SERVICE COORDINATOR SELF DETERMINATION

PROGRAM (SDP) LEAD TRAINING SPECIALIST

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is

one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to

adults and aging adults.

SCOPE : Provides information, advocacy, and case management stabilization services for consumer participants of the Self- Determination Program (SDP).

SUPERVISION : Receives general supervision from Consumer Services Supervisor / Manager.

EXAMPLES OF DUTIES : (These are examples of the types of duties that may be performed. Additional duties may be added.)

1. Establish the individual budget, associated spending plan, and case management services to consumers registering and / or participating in Self-Determination Program services, including coordination and facilitation of individual program planning to identify SDP-

specific outcomes and supports.

2. Assists participants with the transition in and out of the SDP.

3. Assists in the transfer of funds originally distributed to any budget category to another budget category or categories, as identified in statute and / or regulation.

4. If selected as an Independent Facilitator by the participant, will assist in the person-centered planning process and the development of the SDP-based IPP.

Will be an active participant / advocate in the decision-making process as related to the development of the individual budget, assessment of short-term

and long-term needs, access and coordination of participant-selected services and supports to meet those needs as identified in the consumer’s IPP.

5. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.

6. Works with Independent Facilitators and Financial Management Services providers who can assist with person-centered planning process, payments and provide employee-related services.

7. Initiates and responds to consumer, family, service provider, and outside agency communications on topics including but not limited to SDP-related service eligibility and SDP-related problem resolution.

8. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.

9. May require re-training staff on needed areas that will be identified.

10. Shadows and coaches CSCs in the field when planning and conducting meetings.

11. Assist in addressing issues specific to service delivery and program planning including assessing service provision within SDP.

12. May be asked to perform other tasks / activities to ensure that applicable timelines, performance measures and customer service goals are met.

13. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in

underserved and non-traditional office settings to meet our community needs.

EMPLOYMENT GUIDELINES :

Education & Experience

Bachelor’s degree in psychology, social work, sociology, or related human services field and two years of related experience. A Master’s degree in a related subject may be

substituted for experience.

This position is non-exempt, and may be located in the San Fernando, Santa Clarita, and / or the Antelope Valley offices, and requires travel to all offices and throughout and

outside of the catchment area, as appropriate.

Skills and Abilities

Understanding of family systems and appreciation for person-centered planning and thinking, empowering individuals to achieve their goals. Knowledge of intellectual and

developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal

and written communication skills, and proficiency with MS Word, MS Excel and MS Outlook. Proficiency with basic bookkeeping / services budgeting concepts. 3 years of

Regional Center experience / Consumer Service Coordinator.

Essential Requirements

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must

be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable and

transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans :

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
• Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services

field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is a part-time hourly, non-exempt position. Effective March 2025, the pay rate range is $29.49 - $41.66 / hour (internal Grade 8).

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary / pay rate range will depend on a variety of factors, including degree obtained / education, experience, skills and abilities, and other

relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of

range will apply to seasoned candidates with considerable years of direct relevant experience.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary / pay rate range will depend on a variety of factors, including degree obtained / education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.